Fenix24 · 3 days ago
Manager of Endpoint Services
United States
Full-time
Remote
Senior Level
7+ years expFenix24 is an industry-leading cyber disaster recovery and restoration company. They are seeking a Manager of Endpoint Services to lead a team of Endpoint Engineers in delivering security-focused endpoint protection services to clients while ensuring high performance and operational excellence.
ConsultingCyber SecurityInformation Technology
Responsibilities
Lead, mentor, and support a team of Endpoint Engineers to ensure high performance and professional growth
Oversee daily operations and service delivery for endpoint protection platforms across multiple client environments
Implement and maintain standard processes, technical documentation, and best practices
Manage client escalations, ensuring timely and clear communication
Collaborate with cross-functional teams to align endpoint services with broader security and business objectives
Monitor operational metrics and drive continuous improvements in service quality and efficiency
Support major incident response efforts by coordinating engineering activities and providing technical oversight
Participate in an on-call rotation
Qualification
Required
Bachelor's degree in information technology, cybersecurity, or a related field (or equivalent experience)
Hands-on leadership experience in supporting day-to-day operations, technical escalations, and team coordination
The ability to guide, coach, and develop technical staff while maintaining high performance and accountability
Certifications in Microsoft, Apple, or related endpoint/security platforms
Experience working within MSP/MSSP or high-regulation industries such as legal, finance, or healthcare
Experience in large-scale service delivery
Preferred
Extensive experience with endpoint security operations and modern endpoint protection tools
Proven leadership experience managing technical engineering teams
Strong written and verbal communication skills that are suitable for both technical and executive audiences
Ability to manage competing priorities and complex service delivery requirements
Hands-on experience with tools such as CrowdStrike, Trellix, eSentire, Absolute, Windows Defender, BeyondTrust, Sevco, or N-able
Strong understanding of Infosec principles and managed services best practices
7-to-10 years of relevant experience, including 3+ years in a leadership or management role
Benefits
Private health insurance
Mental health and wellness programs
Company-matched pension scheme
Life insurance and income protection insurance
Monthly fitness/gym membership allowance
Company
Fenix24
As the world’s leading breach recovery firm, Fenix24 has an unparalleled understanding of the tactics used by modern threat actors.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Brandon Williams
Chief Technology Officer
Ron Zollman
General Counsel
Recent News
2025-04-28
Company data provided by crunchbase