UKG · 8 hours ago
Staff Site Reliability Engineer - Eng
Lowell, MA
Full-time
Hybrid
Senior Level, Lead/Staff
$130K/yr - $186K/yr
5+ years expUKG is a company that focuses on workforce management solutions, impacting millions of workers globally. The Staff Site Reliability Engineer will ensure the reliability and performance of production systems while applying software engineering practices to operational challenges and leading incident responses.
Bookkeeping and PayrollHuman ResourcesSoftware
Responsibilities
Engage in and improve the lifecycle of services from conception to end-of-life, including system design reviews, capacity planning, and production readiness
Define and implement standards and best practices for system architecture, service delivery, reliability, and automation, including the definition and monitoring of service health indicators (latency, traffic, error rates, and resource saturation), service level objectives (SLOs), and the use of error budgets to guide operational and delivery decisions
Support service, product, and engineering teams by providing common tooling and frameworks to increase availability and improve incident detection and response
Improve system performance, availability, and efficiency through automation, process refinement, post-incident reviews, and in-depth configuration analysis
Collaborate closely with engineering teams across the organization to deliver and operate reliable services
Increase operational efficiency, effectiveness, and service quality by treating operational challenges as software engineering problems (reducing toil)
Guide junior team members and serve as a champion for Site Reliability Engineering best practices
Actively participate in incident responses, including on-call rotations and post-incident reviews, collaborating with engineering teams to restore service and reduce recurrence
Partner with stakeholders to influence and help drive the best possible technical and business outcomes
Qualification
Required
5+ years of hands-on experience in software engineering, systems engineering, or cloud-based environments
5+ years of experience working with public cloud platforms (e.g., GCP (preferred), AWS, or Azure)
5+ years of experience configuring, operating, and maintaining applications and/or systems infrastructure in a large-scale, customer-facing environment
Demonstrated understanding of observability best practices, including metric generation and collection, log aggregation pipelines, time-series databases, and distributed tracing
Experience coding in one or more higher-level programming languages (e.g., Python, Java, or C++)
Strong working knowledge of Linux systems, including troubleshooting, performance analysis, and scripting in production environments
Experience with GitHub Actions and modern CI/CD practices
Experience building operational dashboards and alerts using observability tools such as Splunk or Grafana
Excellent communication and collaboration skills, with experience of mentoring and guiding engineers
Preferred
Experience with distributed system design and architecture
Hands-on experience with cloud-native applications and containerization technologies (Kubernetes, containers)
Experience with infrastructure-as-code and configuration management tools (e.g., Terraform, Ansible)
Experience operating production workloads in Google Cloud Platform (GCP)
Solid grounding in at least two of the following areas: Computer Science fundamentals, Cloud Architecture, Security, or Network Design
Benefits
Performance-based bonus plan
Restricted stock unit awards
Company
UKG
UKG™delivers HCM, payroll, HR service delivery, and workforce management solutions. It is a sub-organization of Hellman & Friedman.
10001+ employees
H1B Sponsorship
UKG has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (37)
2024 (25)
2023 (33)
2022 (48)
2021 (36)
Funding
Current Stage
Late StageTotal Funding
unknown2007-03-23Acquired
Leadership Team
Jennifer Morgan
Chief Executive Officer
Jim Joudrey
EVP and CTO
Recent News
2026-01-19
Company data provided by crunchbase