Nerds in a Flash · 1 day ago
Senior Systems Administrator
Austin, TX
Full-time
Hybrid
Mid, Senior Level
$90K/yr - $90K/yr
2+ years expNerds in a Flash is a full-service managed IT services company headquartered in Austin, Texas. They are seeking a Senior Systems Administrator to provide remote support, manage helpdesk emails, and conduct onsite visits when necessary.
ComputerInformation Technology
Responsibilities
Managing the email coming into the helpdesk
Providing remote support to our managed clients
Running onsite visits for business clients when necessary
Building/repairing workstations and servers
Qualification
Required
You must live in the Austin area to be considered for this job
You must have experience at an MSP
Dependability: There's a 15-min response-time SLA for our helpdesk and you'll be running appointments solo after training
Independence: It's important that you're the type that takes charge of your work and likes getting things done on your own
Emotional Intelligence: You can sense when someone is becoming upset, know how to respond in a way that eases their frustration
Organization: You should always be considering the information that other techs might need to have later
That IT Magic: You've got to have that wizardry that makes technology problems vanish in your hands
Get-it-done Mentality: We get issues resolved fast and try to have a clear ticket board at the end of the day
Windows: Desktop & Server operating systems, Active Directory, AzureAD, Group Policy, RDS/Terminal Server and RDP
PC Hardware: Know how to build, test, and isolate problems with processors, memory, power, graphics, etc
Apple: MacOS, iOS Mail, iCloud
Office Applications: Microsoft 365, Google Workspace
Email: Exchange Online / On-Prem, IMAP, SMTP, POP3, Gmail, Outlook, MX/SPF/DMARC records, email migration
Virtualization: Hyper-V Server, VMware
Backup: Veeam, StorageCraft, Datto and similar disaster-recovery services
Routers & Firewalls: Know your way around Ubiquiti products and other vendors' gear
Networking: DNS
Basic routing/switching, DHCP, VLANs, Subnets, VPNs
Command-line Tools: PowerShell & batch scripting, MacOS shell script
Printers: Know how to set up a print server, reinstall drivers, and set up scan-to email on an MFP
A reliable vehicle
At least a CompTIA A+ or higher-level certification
Ideally, you'll have 2+ years of Senior Systems Administrator experience at an MSP
Preferred
Other Windows & networking certifications are definitely a plus, but not required
Benefits
401(k)
401(k) matching
Dental insurance
Health insurance
Health savings account
Paid time off
Vision insurance
Company
Nerds in a Flash
Nerds In a Flash is a full-service Managed IT services company, also performs break-fix computer repairs, laptop repair, etc.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase