LexisNexis · 1 day ago
Associate Digital Customer Success Manager
Raleigh, NC
Full-time
Onsite
Entry Level
$59K/yr - $99K/yr
1+ years expLexisNexis is seeking an innovative and data-driven Associate Digital Customer Success Manager to support our growing digital customer segment. This role is focused on driving engagement, satisfaction, and retention across our self-serve and digital customer base through effective communication, digital experience optimization, and actionable insights.
AccountingLegalRisk ManagementSoftware
Responsibilities
Drive Digital Engagement: Develop and deliver digital engagement programs that promote customer adoption, education, and retention through scalable and automated channels
Content Strategy & Execution: Create and refine digital communications and campaigns that resonate with customers and deliver measurable engagement outcomes
Customer Insights & Analytics: Analyze customer usage data using tools like Pendo, Salesforce, Tableau, and other analytics platforms to identify engagement trends, success metrics, and opportunities for improvement
Lifecycle Management: Support digital onboarding, product education, and retention efforts through proactive digital touchpoints and automated communication flows
Innovation & Experimentation: Identify and test new digital strategies for communicating value, educating customers, and improving the end-to-end experience for digitally managed accounts
Cross-Functional Collaboration: Partner with marketing, product, and customer success teams to align initiatives that improve customer outcomes and drive digital engagement
Performance Measurement: Track, report, and analyze KPIs to measure the impact of digital programs and continually optimize effectiveness and ROI
Qualification
Required
A bachelor's degree or equivalent experience in Business, Marketing, Communications, or a related field
1-3+ years in digital customer success, digital marketing, or a customer experience role (B2B SaaS or technology company experience preferred)
Strong understanding of digital communication channels and customer lifecycle management
Proven experience using tools such as Pendo, Salesforce, and data analytics platforms to interpret customer behavior and guide strategy
Excellent communication and storytelling abilities, with a focus on clear and impactful digital messaging
Highly organized, self-motivated, and comfortable managing multiple projects in a fast-paced environment
Creative thinker who can develop innovative digital engagement approaches in a non–face-to-face environment
Familiarity with customer journey mapping, segmentation, and automation tools
Analytical mindset with the ability to translate data insights into actionable recommendations
Preferred
Written Spanish language competencies preferred
Benefits
Opportunity to shape and grow a digital-first customer success model at a leading global organization.
A collaborative, innovative environment that values data-driven decision-making and creativity.
Career growth opportunities within a customer success and digital strategy framework.
Comprehensive benefits and professional development support.
Company
LexisNexis
LexisNexis is a data analytics company that provides information solutions and law legal databases to Law and corporate businesses.
10001+ employees
Funding
Current Stage
Late StageTotal Funding
$30MKey Investors
EquivoActua Corporation
2021-06-16Corporate Round
2000-03-22Series Unknown· $30M
1994-10-05Acquired
Leadership Team
Eric Bonnet-Maes
CEO - LexisNexis Continental Europe, Middle East and Africa
Sean Fitzpatrick
CEO LexisNexis North America, UK & Ireland
Recent News
Dynamic Business
2026-01-20
2026-01-03
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