AGM Tech Solutions - A Woman and Latina-owned IT Staffing Firm-an Inc. 5000 company · 1 day ago
Merchant Services Implementation and Service Specialist - Contractor
Naples, FL
Full-time, Contract
Onsite
Mid LevelAGM Tech Solutions is a Woman and Latina-owned IT Staffing Firm and an Inc. 5000 company. They are seeking a Merchant Services Implementation and Service Specialist to manage accounts, deliver service ticket requests, and improve internal processes while maintaining effective communication with clients and team members.
ConsultingInformation TechnologyRecruiting
Responsibilities
Manage accounts
Deliver service ticket requests
Maintain internal reporting, organization, and ticketing system
Identify ways we can improve internal processes
Keep client demographics tracking up to date
Advanced problem-solving skills
Basic Math skills
Strong attention to detail and accuracy
Utilize effective time management skills, work effectively under pressure and set personal deadlines, while working with limited supervision
Proficient skills in Internet Knowledge/Base navigation, telephone, facsimile, copier, calculator, and other general office equipment
Experience with POS debit and credit terminal hardware and software preferred
Strong analytical, problem-solving, decision-making skills
Meet acceptable attendance and performance standards
Communicate effectively in both verbal and written formats with peers and customers, internal and external
Organize and prioritize multiple tasks and projects, work in a fast-paced environment and meet deadlines
Exercise discretion and independent judgment in making decisions and interact effectively and positively with all levels of personnel, partners, and vendors
Resolve specific client issues under tight time constraints
Handle confidential material appropriately
Answer calls, emails, faxes, and internal work orders in a queue-based setting and in accordance with service level expectations
Phone merchants, agents, partners, and other company related entities in accordance with policy and procedures
Both phone and email communication as well as data entry
Former processing company experience highly preferred
Qualification
Required
Manage accounts
Deliver service ticket requests
Maintain internal reporting, organization, and ticketing system
Identify ways we can improve internal processes
Keep client demographics tracking up to date
Advanced problem-solving skills
Basic Math skills
Strong attention to detail and accuracy
Utilize effective time management skills, work effectively under pressure and set personal deadlines, while working with limited supervision
Proficient skills in Internet Knowledge/Base navigation, telephone, facsimile, copier, calculator, and other general office equipment
Strong analytical, problem-solving, decision-making skills
Meet acceptable attendance and performance standards
Communicate effectively in both verbal and written formats with peers and customers, internal and external
Organize and prioritize multiple tasks and projects, work in a fast-paced environment and meet deadlines
Exercise discretion and independent judgment in making decisions and interact effectively and positively with all levels of personnel, partners, and vendors
Resolve specific client issues under tight time constraints
Handle confidential material appropriately
Answer calls, emails, faxes, and internal work orders in a queue-based setting and in accordance with service level expectations
Phone merchants, agents, partners, and other company related entities in accordance with policy and procedures
Both phone and email communication as well as data entry
Merchant Services Experience
Comfortable working in a fast-paced environment with shifting priorities and deadlines
Proficiency with CRM tools, ticketing systems, and basic data entry/documentation standards
Solid Microsoft Office skill foundation
Experience/Desire to contribute to the broader goals of the organization beyond your immediate job description
Preferred
Experience with POS debit and credit terminal hardware and software
Former processing company experience highly preferred
Ability to troubleshoot technical issues related to hardware, software, and network configurations
Experience working with customers in hospitality, retail, or restaurant environments preferred
Strong understanding of POS systems, payment processing, and hardware components (iPads, printers, PAX devices, KDS, network equipment)
Experience in software onboarding, technical support, customer success, or restaurant/retail POS implementation preferred
Company
AGM Tech Solutions - A Woman and Latina-owned IT Staffing Firm-an Inc. 5000 company
AGM Tech Solutions is a national IT staffing and consulting firm — proudly certified as a Minority-Latina Business Enterprise (MBE) and a WBENC-certified Woman-Owned Business.
Founded in 2018
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Mirtes Lobaito
Founder and CEO
Company data provided by crunchbase