Dominion Energy · 23 hours ago
Energy Assistance Outreach Administrator
Richmond, VA
Full-time
Onsite
Entry, Mid Level
2+ years expDominion Energy is committed to providing reliable, affordable, and increasingly clean energy that powers our customers every day. The Energy Assistance Outreach Administrator role focuses on administering and implementing outreach efforts for energy assistance programs to support financially at-risk customers. Responsibilities include promoting bill payment assistance programs, coordinating workshops, and fostering partnerships with service providers to ensure eligible individuals receive timely support.
Utilities
No H1B
Responsibilities
Administers and implements external outreach efforts for established Energy Assistance programs designed to educate and assist financially at-risk, low income and other vulnerable customers with management of their energy expenses
Responsible for promotion of company's bill payment assistance programs such as the Percentage of Income Payment Program (PIPP), the company's billing and payment assistance programs including the EnergyShare program as well as information about other non-profit energy assistance programs that may be available
May provide information on the energy conservation programs related low-cost ways to save
Coordination and facilitation of agency summits, workshops, and training sessions for various audiences, educating partnering agencies, stakeholders, and team members on navigating complex billing, payment and credit policies including agency caseworker administration of customer eligibility
Fostering partnerships with service providers and ensuring eligible individuals, households and agencies receive timely support
Creates and maintains a favorable public image for the company in conveying information through presentation and face-to-face interactions by participating in community and other external organization events for the target audiences
Represent the company in media interviews, serving as a spokesperson to highlight the company’s commitment to supporting vulnerable communities through energy assistance programs ensuring company messages are conveyed consistently and accurately
Further responsibilities include analyzing past attendance and demographic data to identify areas that can benefit from outreach programs, developing reports for management on the effectiveness of outreach efforts, planning event schedules, and operating within budget guidelines
Qualification
Required
2-3+ years of experience working on an energy assistance team, with demonstrated knowledge and skills in program administration
Excellent communications skills, including public speaking and writing, for a diverse mix of communication channels and audiences
Hands-on experience working with partnering agencies that administer bill payment programs, including established relationships that have fostered trust within the community
Experience in training facilitation, policy interpretation, and contract administration
Well-versed in Virginia and North Carolina energy assistance programs; Low Income Home Energy Assistance Program (LIHEAP), Percentage of Income Payment Program (PIPP), EnergyShare and other energy assistance programs offered by Dominion and external organizations
In-depth knowledge and experience with external agency portal and the interaction of bill assistance pledge and payment process
Proven ability to engage and collaborate with stakeholders to drive program effectiveness
Strong leadership and self-management skills, with ability to prioritize tasks independently
Demonstrated expertise in facilitating large training sessions and public speaking for diverse audiences, with a focus on energy assistance programs, credit policies, and available resources
Comfort and professionalism in representing the company in media interviews and public forums
Willingness to work unusual hours, including evenings, weekends and holidays, to meet program needs and outreach efforts
Knowledge of basic personal computers and their applications
Demonstrated teaming skills and extensive knowledge of company policy and procedures including credit policy, payment plans, programs, conservation programs, etc
Strong verbal and written communication skills
Demonstrated ability to communicate effectively and develop rapport with variety of publics
Experience in SAP ISU/S4 functional areas such as FICA, HANA
Must possess a valid driver's license
Ability to work outdoors in potential weather extreme (heat, cold) is required
Must be able to lift boxes that are 15-20+ lbs
Preferred
Degree or an equivalent combination of education and demonstrated related experience may be accepted in lieu of preferred level of education
Bachelor
Preferred Disciplines: Business, Communications, Public Relations
Other disciplines may be substituted for the preferred discipline(s) listed above
Benefits
Health benefits with coverage for families and domestic partners
Vacation
Retirement plans
Paid holidays
Tuition reimbursement
Company
Dominion Energy
Dominion Energy is committed to safely providing reliable, affordable and sustainable energy and to achieving Net Zero emissions by 2050.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Robert Blue
Chair, President and Chief Executive Officer
Alicia Wojno
CFO Rotation Program candidate
Recent News
The Virginian-Pilot
2026-01-24
2026-01-19
Clean Technica
2026-01-18
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