NYC Department of Housing Preservation & Development · 18 hours ago
Client Services Specialist for the Division of Tenant & Owner Resources
New York, NY
Full-time
Onsite
Entry Level
$45K/yr - $51K/yr
3+ years expThe NYC Department of Housing Preservation and Development (HPD) is the nation’s largest municipal housing preservation and development agency. They are seeking a Client Services Specialist to provide customer service and administrative support for rental subsidy programs, ensuring compliance and assisting clients with inquiries and concerns.
CommunitiesGovernmentProperty DevelopmentReal Estate
Responsibilities
Take client calls and provide accurate, satisfactory answers to their inquiries and concerns
Review clients account in order to provide them with updates regarding their subsidy program as requested
Prepare and send appropriate correspondence as well as track responses
Assist with reviewing email accounts and virtual mail room in order to route documents to corresponding units
May perform community outreach to assist Section 8 participation
May perform administrative work in relation to records, files, invoices and reports including data entry and logging
Document case files and electronic records, file preparation
Attend mandatory trainings
Qualification
Required
High school graduation or equivalent and three years of experience in community work or community centered activities in an area related to duties described above; or
Education and/or experience which is equivalent to '1' above
Preferred
Excellent Communication Skills (both orally and in writing)
Call center experience a plus
Great active listening skills
Comfortable working in a fast-paced environment
Strong time management and organizational skills
Excellent troubleshooting skills
Benefits
Public Service Loan Forgiveness
Company
NYC Department of Housing Preservation & Development
Established in 1978, the New York City Department of Housing Preservation and Development (HPD) is the largest city housing preservation and development agency in the nation.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Ahmed Tigani
First Deputy Commissioner and Chief Diversity Officer
Dave Seliger
Chief Digital Equity Officer
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