Operations Manager - Documents jobs in United States
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Clipboard · 1 day ago

Operations Manager - Documents

positionUnited States
timeFull-time
remoteRemote
senioritySenior Level
money$100K/yr - $130K/yr
date5+ years exp

Clipboard is a fast-growing Series C marketplace focused on improving socioeconomic mobility through an app-based marketplace that connects professionals with on-demand shifts. They are seeking an Operations Manager to support and scale core functions within Customer Operations, overseeing day-to-day operations and leading a high-performing team.

Health CareMarketplaceMedical
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Growth Opportunities

Responsibilities

Lead operational strategy and execution within the Documents & Onboarding team
Oversee day-to-day support operations, ensuring efficient workflows, clear standards, and strong performance
Build and develop high-performing teams with clear responsibilities and accountability
Manage support systems, including ticketing tools, knowledge platforms, automation, and reporting
Partner with Product, Engineering, Sales, and Finance to improve processes and align customer insights with company needs
Maintain accuracy in volume forecasting, resource planning, incident management, and reporting
Drive continuous improvement through structured analysis and strong operational controls

Qualification

Operations leadershipData-driven decision-makingOperational tools proficiencyMarketplace experienceTeam leadershipSystems thinkingContinuous improvement

Required

Minimum of 5 years of experience in operations leadership within customer support, customer success, or service environments
Ability to operate effectively across multiple operational functions with strong systems thinking
Proven track record of precise, data-driven decision-making
Experience leading teams in fast-paced or high-growth settings
Strong understanding of operational tools, analytics, and automation

Preferred

Experience in a marketplace or similarly complex environment is a plus

Company

Clipboard

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Glassdoor4.0
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Clipboard connects healthcare facilities and schools with local professionals who can work unfilled shifts.
dateFounded in 2016
location
San Francisco, California, USA
people-size501-1000 employees
web-link
https://www.clipboardhealth.com

Funding

Current Stage
Late Stage
Total Funding
$94.12M
Key Investors
Sequoia CapitalIVP
2022-02-01Series C· $30M
2021-03-01Series B· $50M
2019-09-11Series A· $11.9M

Leadership Team

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Wei Deng
CEO & Founder
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Michael Cook
Engineering Leader
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Recent News

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Company data provided by crunchbase