BAE Systems · 1 day ago
Financial Rep II
Charlotte North Carolina
Full-time
Hybrid
Entry Level
$38K/yr - $61K/yr
1+ years expBAE Systems is an international defense, aerospace, and security company seeking a Finance Customer Care Representative to support their team in Charlotte, NC. The role involves providing customer support for finance-related inquiries and services, managing administrative processes, and collaborating with team members to resolve complex client questions.
AerospaceManufacturingMilitaryNational SecurityNavigation
No H1B
U.S. Citizen Only
Responsibilities
Answers customer or vendor inquiries and accesses information from multiple sources using numerous computer programs
Provides a high level of quality and comprehensive customer care services by collecting information from the customer or vendor, performing moderately complex transactions, retrieving answers in a knowledge base, websites, or financial systems, documenting/tracking service in a case management system, writing notes and emails to complete service, and filing documents electronically
Works as a team member performing various tasks across Accounts Payable, and Travel and Expense
Creates cases for handling and escalates cases to other provider groups, as needed
Creates relationships, partners and collaborates with peers, supervisors and higher-level service center personnel to answer more complex client questions
Qualification
Required
High School Diploma and 1 year work experience or equivalent experience
A college degree with no work experience considered
Hands-on experience with MS Office 2010 Applications, Microsoft Edge and Outlook
Excellent 'Written' and 'Verbal' communication skills a necessity
Customer service experience (can be call center, service oriented, retail customer service, medical office, financial services, bank tellers, IT Service Desk, IT Help Desk etc.)
Must display empathy and positive interpersonal skills
Must demonstrate professionalism
Positive attitude with a ‘can do' and ‘will do' mentality
Must convey friendliness and responsibility to clients, employees and colleagues
Creative problem solver within a regulated environment
Results driven for the best customer care
Total commitment to clients
Ability to have fun in a team environment
Preferred
2 years of relevant experience
Customer Service experience, Microsoft Office suite, ServiceNow System
Bilingual – Fluency in English and Spanish (written and verbal)
Professional skills and ability to work independently
Anticipate problems and respond accordingly
Articulate complex subject matter effectively based upon caller needs
Experience managing customers or clients
Familiarity with Accounts Payable and Travel and Expense
Case management systems and knowledge base systems required (Service Now)
Enterprise-level financial systems
Expense Management System or Concur experience
Work history with financial systems including Oracle Financials or Deltek Cost Point
Experience in a finance shared service or call center environment preferred
Company
BAE Systems
BAE Systems is an aerospace, defence, and information security company that provides advanced and technology-led solutions.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$142.27MKey Investors
Scottish EnterpriseU.S. Department of DefenseU.S. Department of Commerce
2025-06-19Grant· $12.43M
2024-09-18Grant· $9.6M
2023-12-11Grant· $35M
Leadership Team
Mary Haigh
Chief Information Security Officer
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