Dynatrace · 3 days ago
Business Operations Analyst II
Detroit, MI
Full-time
Hybrid
Senior Level
$90K/yr - $100K/yr
5+ years expDynatrace is a one-product software company creating real value for the largest enterprises and millions of end customers globally. They are seeking a Customer Success Operations Analyst to enhance client satisfaction through effective operational communications and processes related to product updates and support.
Business Process Automation (BPA)Developer ToolsEnterprise SoftwareInformation TechnologySaaSSoftware
Responsibilities
Deliver and support Customer Success Operation’s strategy that aligns with company goals and enhances client satisfaction and engagement for internal and customer facing breaking change, end of life, and end of support product communications
Maintain and communicate a roadmap for the capability area, outlining planned initiatives and improvements
Conduct operational reviews for the capability area, reporting on completed actions and outcomes
Establish internal processes and best practices as the foundation for breaking change, end of life, and end of support product communications
Partner with Product Management and R&D to automate and continuously improve automation capabilities, supporting systems, and channels for internal and external communications
Partner with R&D, Product Management, D1 Strategy, and Dynatrace ONE Center of Excellence to ensure internal awareness and alignment on customer-facing operational communications and processes
Work with relevant teams to ensure systems and tooling automate and support end users effectively
Ensure that all messaging is clear, relevant, and accessible to different customer segments
Draft, review, and edit internal and customer-facing operational communications, including emails, in collaboration with various Business and Product leads, ensuring alignment with brand tone and style
Regularly gather feedback from customers and internal stakeholders to refine operational communication strategies and ensure relevance and clarity
Collaborate closely with cross-functional teams, including Product, Marketing, Customer Success, Engineering, Public Relations, and Legal, to ensure messaging is accurate, consistent, and aligned with company goals
Track and analyze operational communication performance metrics (open rates, click-through rates, engagement, etc.), and present actionable insights to the leadership team and key stakeholders
Measure and report on effectiveness KPIs for impact analysis, working with the Business Analyst team
Qualification
Required
Bachelor's degree in Marketing, Communications, Business, or a related field
5+ years of experience in customer success operations, customer communications, or marketing, working within the SaaS or technology space
Strong understanding of customer segmentation, lifecycle communication, and retention strategies
Experience with using Salesforce Marketing Cloud or other campaign tools
Excellent verbal and written communication skills, with a knack for crafting compelling and concise operational messages
Analytical mindset with the ability to interpret data and derive actionable insights
Exceptional organizational skills and the ability to manage multiple projects simultaneously
Experience in product-related and incident management communications
Familiarity with communication platforms and tools, ensuring effective utilization for customer outreach and engagement
Benefits
Health
Dental
Life
STD
LTD
401K
PTO
Competitive compensation
Company-sponsored premium benefits
Medical
Dental
Vacation/holidays
Company matching 401(k) Plan
Company
Dynatrace
Dynatrace delivers answers and intelligent automation from data.
5001-10000 employees
H1B Sponsorship
Dynatrace has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (14)
2024 (25)
2023 (15)
2022 (23)
2021 (23)
2020 (8)
Funding
Current Stage
Public CompanyTotal Funding
$21.9MKey Investors
KB SecuritiesBain Capital Ventures,Bay PartnersBain Capital Ventures
2023-03-23Post Ipo Equity
2019-07-31IPO
2011-07-06Acquired
Leadership Team
Rick McConnell
CEO of Dynatrace
Bernd Greifeneder
CTO
Recent News
2026-02-06
Company data provided by crunchbase