BAL · 23 hours ago
Practice Support Manager-Implementation & Optimization
Richardson, TX
Full-time
Onsite
Senior Level
$137K/yr - $146K/yr
5+ years expBAL is a team of brilliant people who change lives through elite immigration work and collaborative innovation. The Practice Support Manager, Implementations & Optimization is responsible for driving process optimization and operational cohesion for legal teams, acquisitions, and new office openings, ensuring effective coordination of talent, technology, and workflows to support scalable service delivery.
ConsultingCustomer ServiceInformation TechnologyLaw EnforcementLegal
Responsibilities
Lead firmwide process optimization initiatives, ensuring consistent, scalable, and integrated operational workflows across all existing legal teams, newly acquired groups, and newly established offices
Support the refinement of standard operating procedures (SOPs) to ensure smooth onboarding and integration of acquired teams and new locations into the firm’s legal operations model
Partner with senior leadership to align operational strategies and process improvements with business goals, growth plans, and long-term integration priorities
Conduct comprehensive operational assessments of new acquisitions and new office openings to identify gaps, harmonize workflows, and ensure alignment with firmwide practices and technology systems
Drive cross-functional coordination between legal teams, operations, finance, technology, and People & Culture to ensure seamless implementation of shared processes and consistent application of firm standards
Optimize on the ground end-to-end legal workflows, focusing on improving efficiency, reducing redundancy, and standardizing practices across teams and product lines
Support the implementation of change management efforts related to process updates, integrations, and system enhancements, ensuring (new) teams are supported, trained, and aligned
Design and manage integration playbooks, outlining standardized processes for incorporating new teams, offices, and service offerings into the firm’s operational ecosystem
Proactively identify operational bottlenecks and implement sustainable improvements across legacy teams and newly integrated groups
Serve as a primary Legal Operations liaison for acquisitions, office expansions, and large-scale organizational transitions, ensuring legal operations needs are represented and integrated from planning through execution
Collaborate with Knowledge Management, Reporting, Product, and other operations teams to continuously support the implementation of firmwide processes, policies, and technology solutions through a Legal Operations lens
Maintain a deep operational understanding of the immigration legal landscape to anticipate process impacts, risks, and opportunities as the firm evolves
Qualification
Required
5+ years' relevant and/or industry experience
Bachelor's degree required
Experience implementing and optimizing firmwide process initiatives for high-volume transactional immigration legal work
Deep understanding of proprietary immigration case management software and related reporting and analytics
Proficient in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint)
Excellent oral and written communication skills
Strong organizational skills
Ability to influence others to accept practices and approaches, and ability to communicate and influence executive leadership
Proactive and client-service focused
Acute attention to detail
Strong analytical and problem-solving skills with the ability to interpret data and provide actionable insights
Benefits
Medical
Dental
Vision
Disability
Life insurance
Sick time
Unlimited vacation
401(k) with company match
Company
BAL
BAL is a corporate immigration law firm that delivers consulting services for organizations.
1001-5000 employees
H1B Sponsorship
BAL has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (8)
2024 (10)
2023 (6)
2022 (2)
2021 (3)
2020 (2)
Funding
Current Stage
Late StageLeadership Team
Jeremy Fudge
CEO
Recent News
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