Cirrus Logic · 17 hours ago
Customer Quality Engineer
Austin, TX
Full-time
Hybrid
Senior Level
5+ years expCirrus Logic is a leader in mixed-signal processing and is known for its award-winning culture. The Customer Quality Engineer will be responsible for acting as the voice of the customer, driving quality improvements, and collaborating with various teams to enhance product development and customer satisfaction.
Enterprise SoftwareReal TimeSoftwareSpeech Recognition
No H1B
U.S. Citizen Only
Responsibilities
Establish key contacts and foster working relationships within the customer - both engineering and management ranks
Strategically identify / prioritize / escalate issues and corrective actions
Manage and drive timely closure of customers’ issue by working to resolve problems including oversight of the initiation, identification of root cause, and implementation of permanent corrective/preventative actions
Establish key actions to measure, evaluate, and improve Customer Satisfaction
Monitor performance metrics for potential adverse trends (i.e., Global and Site Specific)
Interact and collaborate with Cirrus Logic Sales, Product/Test, Applications, Design, and Quality teams around the globe to address issues or initiatives
Lead and participate in customer proposals of programs/activities as requested/required
Directly interface with Cirrus Logic management across functions to enable world-class product development, qualification execution, and implementation of quality best practices
Work with Cirrus Logic engineers to ensure component quality and reliability; making recommendations for improvement
Qualification
Required
BS in Electrical Engineering / Mechanical Engineering / Advanced Mechanics / Physics / Materials and 5+ years of quality / sales / technical experience
Highly skilled Field Applications, Product/Test, Failure Analysis, or Customer Quality Professional with experience in mixed-signal devices
Strong problem solving, documentation, and communication skills
Strong negotiation and influencing skills
Able to handle high-pressure customer quality issues while maintaining the highest level of professionalism in facing both the customer and internal engineering teams
Good understanding of semiconductor fabrication, assembly, and product assembly processes
Good understanding of ATE and bench test methods, results, and interpretation
Working knowledge of statistics and production control processes
Knowledgeable in data analysis and interpretation
Strong communication (oral & written), presentation and organizational skills
Must be able to available for up to 10% travel
Preferred
MS in Electrical Engineering / Mechanical Engineering / Advanced Mechanics / Physics / Materials and 10+ years of quality / sales / technical experience
Company
Cirrus Logic
Cirrus Logic is an industry leader in low-power audio and high-performance mixed-signal processing technology that creates immersive user experiences for the world’s top mobile and consumer applications.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$5.8M2017-04-01Acquired
2016-02-11Debt Financing· $0.23M
2015-03-24Series Unknown· $0.58M
Leadership Team
Melissa Miccichi PHR, SHRM-CP
Senior HR Business Partner
Recent News
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