State Compensation Insurance Fund · 1 day ago
TELECOMMUNICATIONS SUPPORT MANAGER
Solano County, CA
Full-time
Hybrid
Senior Level
$8,504/mo - $11,395/moState Compensation Insurance Fund is California’s largest provider of workers’ compensation insurance. They are seeking a dynamic leader to manage a team of Telecom Personnel in the Information Technology Telecommunications Support Unit, ensuring operational efficiency and compliance with project management standards.
Commercial InsuranceConsultingInsuranceNon Profit
Responsibilities
Manage and support the IT Telecommunications Operations and Support team to meet State Fund IT’s up-time goals
Monitor, maintain and update staff coverage schedules
Ensure employee engagement is maintained, and all mandatory State Fund training and goals are met timely
Communicate status to IT and Business Management continuously of any changes or updates related to telecom operations
Interact across IT areas and departments to meet operational needs and enterprise objectives
Exhibit moral and ethical behavior, creative problem-solving, and a high degree of knowledge in business technologies
Work cooperatively with others and due to operational needs and periodically travel to sites in the effort to provide onsite support
Assist and help with coordination of technical projects for Telecom and/or act as resource for other projects for other IT teams
Monitor goals and objectives of the unit and keep them on target
Work with vendors on SOW reviews, RFPs and coordination
Maintain an awareness of scheduled activities pertaining to the telecom infrastructure
Assist in the formulation of Telecommunication policies, processes and procedures to facilitate the ongoing maintenance and operation of Telecom support
Oversee service management, change management, access management, configuration management, security management, problem and incident management of Telecom Operations and systems
Qualification
Required
Manage and support the IT Telecommunications Operations and Support team to meet State Fund IT's up-time goals
Monitor, maintain and update staff coverage schedules
Ensure employee engagement is maintained, and all mandatory State Fund training and goals are met timely
Communicate status to IT and Business Management continuously of any changes or updates related to telecom operations
Interact across IT areas and departments to meet operational needs and enterprise objectives
Exhibit moral and ethical behavior, creative problem-solving, and a high degree of knowledge in business technologies
Work cooperatively with others and due to operational needs and periodically travel to sites in the effort to provide onsite support
Assist and help with coordination of technical projects for Telecom and/or act as resource for other projects for other IT teams
Monitor goals and objectives of the unit and keep them on target
Work with vendors on SOW reviews, RFPs and coordination
Maintain an awareness of scheduled activities pertaining to the telecom infrastructure
Assist in the formulation of Telecommunication policies, processes and procedures to facilitate the ongoing maintenance and operation of Telecom support
Oversee service management, change management, access management, configuration management, security management, problem and incident management of Telecom Operations and systems
Provide a fully completed STD 678 application, resume, and/or statement of qualifications if required
Completed STD 678 must include duties performed, start and end dates, and hours worked per week for each position held
Company
State Compensation Insurance Fund
State Compensation Insurance Fund is a non-profit organization that provides workers compensation insurance.
Founded in 1914
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Vern Steiner
Chief Executive Officer
Peter Guastamachio
Chief Financial Officer
Recent News
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