University of California, Davis · 4 hours ago
Client Services Representative (BLANK AST 2)
Davis, CA
Full-time
Onsite
New Grad, Entry Level
$25.45/hr - $36.05/hrThe University of California, Davis is seeking a Client Services Representative to provide essential administrative and client-facing support within the Veterinary Medical Teaching Hospital. This role involves scheduling appointments, managing admissions and discharges, and ensuring a positive client experience in a fast-paced environment.
Higher Education
Responsibilities
60% - Customer Service, Scheduling, Admissions, Phones and Medical Records
30% - Discharge, Billing, and Cashiering
10% - Training and Mentorship
Qualification
Required
No Minimum License required
No Minimum Education required
Reception experience in a veterinary or medical office setting
Experience using multi-line phone systems in a high-volume environment
Demonstrated experience with invoicing, estimates, deposits, and payment processing with a high level of accuracy
Ability to multitask, prioritize, and remain organized in a fast-paced environment
Proven ability to work collaboratively within a team setting
Strong interpersonal communication and customer service skills to interact professionally and effectively with individuals of diverse ages, backgrounds, and perspectives
Ability to communicate clearly in person, by phone, and via email to gather information, resolve concerns, make referrals, and provide assistance in a courteous and positive manner
Preferred
Knowledge of animal anatomy and medical terminology sufficient to provide general information and make appropriate referrals for both small and large animal services
Knowledge of VMTH policies, procedures, standards, disease processes, and scientific terminology related to admissions, records, and billing
Familiarity with veterinary hospital admissions, medical records, cashiering, and confidentiality requirements
Demonstrated conflict resolution and de-escalation skills
Benefits
Vacation – earn (3) three weeks per year!
14 paid Holidays annually
Sick Leave – eligible to earn up to 8 hours per month (no maximum)
$650 Continuing Education annual allowance
40 hours Paid CE annually (pro-rated based on appointment %)
Wellness and on-site Employee Assistance Program
High quality and low-cost medical plans to choose from to fit your family's needs
UC pays for Dental and Vision insurance premiums for you and your family
Extensive leave benefits including Pregnancy and Parental Leave, Family & Medical Leave
Paid Holidays annually as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
Paid Time Off/Vacation/Sick Time as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
Continuing Education (CE) allowance and Education Reimbursement Program as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
Access to free professional development courses and learning opportunities for personal and professional growth
WorkLife and Wellness programs and resources
On-site Employee Assistance Program including access to free mental health services
Supplemental insurance offered including additional life, short/long term disability, pet insurance and legal coverage
Public Service Loan Forgiveness (PSFL) Qualified Employer & Student Loan Repayment Assistance Program for qualified roles
Retirement benefit options for eligible roles including Pension and other Retirement Saving Plans.
Company
University of California, Davis
UC Davis was founded in 1908 to serve the state of California. We do and we always will.
Founded in 1908
10001+ employees
H1B Sponsorship
University of California, Davis has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (224)
2024 (182)
2023 (201)
2022 (157)
2021 (137)
2020 (130)
Funding
Current Stage
Late StageLeadership Team
Sean Quinn
Chief Financial Officer (Athletics)
Alyssa M. Rodriguez, PHR
Human Resources Generalist / Business Partner
Recent News
2023-10-27
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