Curana Health · 19 hours ago
Director, HR Operations
United States
Full-time
Remote
Director/Executive
8+ years expCurana Health is a national leader in value-based care focused on improving the health and dignity of older adults. They are seeking a Director of HR Operations to own and scale their HR service delivery engine, design operational processes, and lead a high-performing team in a rapidly growing healthcare organization.
Hospital & Health Care
Responsibilities
Design and run Curana’s HR Help Desk, including SLAs, routing, tiered support, and a searchable knowledge base
Build and publish dashboards that show volume, turnaround time, root causes, and trends—and use them to drive continuous improvement
Partner closely with HRIS to design and maintain transaction workflows (onboarding, offboarding, job changes, performance, goals, job architecture)
Establish data governance, testing practices, and release/cutover processes that keep the system stable and trustworthy
Build and govern HR SOPs, documentation, and SharePoint architecture with clear version control and audit cycles
Ensure Curana is always 'audit ready' through strong documentation and process discipline
Provide daily oversight of Benefits and LOA teams, resolve escalations, and ensure regulatory compliance
Lead pre-close readiness, data migration, credentialing coordination, access provisioning, and onboarding waves
Stabilize HR operations post–Day 1 and integrate new entities into Curana’s operating model
Partner with Risk and Legal on policies, documentation, communications, and incident handling
Lead HR Generalists, HR Ops Coordinators, HR Support Specialists, Benefits, and LOA team members
Clarify roles, balance workloads, and coach toward a service-oriented, data-driven culture
Deliver monthly HR Ops insights to HR leadership (SLA performance, error rates, root causes, improvement plans)
Qualification
Required
8+ years of HR operations and/or systems leadership experience
Hands-on Workday experience required
Proven strength in process design, project management, and continuous improvement
Experience building or scaling HR shared services or service delivery models
Company
Curana Health
A national leader in value-based care, Curana Health is on a mission to improve the health, happiness, and dignity of older adults across the country.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Brian Arnds
Chief People Officer
Darryl Landahl
Chief Legal Officer
Recent News
2023-09-11
Business Journals
2023-05-16
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