CD Peacock · 3 days ago
Watch Service Intake Coordinator
Oak Brook, IL
Full-time
Onsite
New Grad, Entry Level
$22/hr - $26/hrCD Peacock is a premier jeweler in Chicago, known for its exquisite collection of Swiss timepieces and diamonds. The Watch Service Intake Coordinator is responsible for managing the intake process for watch repairs, ensuring accurate documentation and communication between various stakeholders to maintain service integrity.
Luxury Goods & Jewelry
Responsibilities
Receive, log, and process all incoming watch repairs in accordance with company procedures and security protocols
Verify watch details upon intake, including brand, model, serial number, condition, accessories, and service requests
Create accurate and detailed repair intake records in the point-of-sale and/or service management system
Photograph watches at intake to document condition prior to service
Generate and maintain repair tags, job tickets, and tracking documentation
Coordinate with Watchmakers, authorized service centers, and external vendors regarding repair estimates, timelines, approvals, and status updates
Monitor in-progress repairs and proactively follow up to ensure timely completion
Communicate clearly with Sales Professionals regarding repair status, approvals, delays, and completed services
Ensure all warranties, service documentation, and estimates are properly filed and attached to each repair record
Maintain strict chain-of-custody standards for all watches in service
Assist with inventory audits and reconciliation related to watches in repair
Identify discrepancies, unusual conditions, or process gaps and escalate to appropriate leadership
Support continuous improvement initiatives to enhance efficiency, accuracy, and service turnaround times
Maintain a clean, secure, and organized service intake area at all times
Qualification
Required
Prior experience in watch repair intake, service coordination, luxury retail operations, or inventory control
Strong attention to detail and high level of organizational accuracy
Experience working with high-value or serialized items
Proficiency with POS systems, service tracking systems, Microsoft Office, and email-based communication
Ability to clearly document technical details and service notes
Excellent written and verbal communication skills
Experience working with luxury watch brands or authorized service centers
Familiarity with watch repair processes, service terminology, and warranty procedures
This role may require occasional evenings, weekends, or holidays based on service demand
Must adhere to all company security and operational protocols at all times
Preferred
Horological education is a plus (not required)
Company
CD Peacock
Chicago’s Best Family Owned Jewelry Since 1837. Official Rolex Dealer. Swiss Watches, Fine Diamonds, Jewelry, and Gifts
Founded in 1837
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase