Cayuse Holdings · 1 day ago
Instructor / Trainer
Austin, TX, US
Full-time
Hybrid
Mid, Senior Level
$70K/yr - $110K/yr
3+ years expCayuse Holdings is a company focused on providing technical training solutions. The Instructor Trainer will be responsible for preparing, delivering, and evaluating training programs to support IT-driven business processes and software solutions, ensuring high-quality learning experiences.
Finance
Responsibilities
Design, prepare, and conduct on-site and web-based technical training courses for various software solutions, including Commercial Off-the-Shelf (COTS) Products and custom IT-driven solutions
Write and maintain technical training materials, including course outlines, instructional content, reference documents, and interactive activities
Develop infrastructure for delivering technical training, including multimedia programs, simulations, electronic learning (eLearning), and classroom training techniques
Plan and deliver scenario-based, interactive, and innovative training programs to support classroom and remote learning environments
Help staff with productivity and performance reporting, both internal and external to the agency
Segment and structure complex concepts into units of instruction, creating training programs that enhance comprehension and knowledge retention
Develop and maintain instructor materials such as background documents, training aids, and step-by-step desktop support processes (e.g., Remote Access Systems procedures)
Incorporate current learning technologies, including alternative instructional media, computer-based systems, and online methods, to strengthen course delivery
Assist in formatting training materials created by other staff members, ensuring consistency, professionalism, and usability
Design computer-based and multimedia curriculum tailored to meet customer specifications and audience needs
Stay updated on advancements in the field of technical training, especially in alternative delivery methods
Evaluate and implement improvements in instructional techniques and teaching strategies
Research and recommend suitable vendors, tools, and supplemental resources for training, including books, readymade guides, vendor-led sessions, and web-based tools
Manage technical training programs in alignment with organizational goals, regulatory requirements, and Quality Management System (QMS) standards
Incorporate new curriculum elements into existing courses through design clarifications and application-based examples
Maintain professionalism and classroom discipline during training programs while employing alternative techniques to motivate and engage learners
Serve as the testing officer, conducting analysis and developing or modifying test items related to training courses
Analyze audience needs, gather data, and recommend customized training approaches to support new business processes and policies
Evaluate training programs to assess effectiveness and recommend refinements to ensure continued success and optimal learner outcomes
Maintain basic knowledge of Electronic Information Resources (EIR) Accessibility requirements and assistive technologies used by individuals with disabilities
Support accessible training solutions by integrating EIR Accessibility protocols into programs, ensuring equal access and accommodations
Follow established procedures for communicating with customers requiring special assistance while adhering to organizational protocols
Project and ensure allocated resources are sufficient to implement accessibility standards
Other duties as assigned
Qualification
Required
Minimum 3 to 5 years of training work experience delivering technical training
Minimum 3 years of experience conducting classes regarding software solutions, IT security, IT system installation, software programming, system maintenance, and repair of software, operational support best practices, and equipment
Experience with web-based learning management systems and e-Learning authoring tools
Expert knowledge of MS Office Suite 2010 (Word, Excel, PowerPoint, Outlook)
A high degree of aptitude and flexibility to deliver training on a myriad of software products
Experience in delivering technical training in cloud-based technology is a plus
Exceptional interpersonal skills with the ability to communicate in a clear, professional, and articulate manner
Exceptional verbal and written communication skills
Excellent organizational, analytical, and problem-solving skills with high-level attention to detail
Ability to analyze systems and procedures
Strong multitasking skills with the ability to manage multiple design streams across concurrent work effort
Must be self-motivated and able to work well independently as well as on a multi-functional team
Ability to handle sensitive and confidential information appropriately
Preferred
Bachelor's degree in Instructional Design, Information Technology, Education, or related field, or equivalent work experience
Knowledge of common IT-driven in-house solutions and desktop support processes, including remote access systems
Familiarity with Quality Management Systems (QMS) in training or educational environments
Experience working with multimedia programs, simulations, and alternative teaching methodologies
Demonstrated experience in technical training program design, instructional delivery, and curriculum maintenance
Proficiency in developing instructor-led and computer-based training solutions, including instructional materials (outlines, manuals, multimedia aids)
Strong technical writing skills with a proven ability to translate and simplify complex technical content for diverse audiences
Understanding of eLearning methodologies, multimedia technologies, and computer-aided instructional design
Familiarity with industry standards and best practices for training program management, quality control, and evaluation
Basic knowledge of EIR Accessibility standards and assistive technologies
Benefits
Medical, Dental and Vision Insurance; Wellness Program
Flexible Spending Accounts (Healthcare, Dependent Care, Commuter)
Short-Term and Long-Term Disability options
Basic Life and AD&D Insurance (Company Provided)
Voluntary Life and AD&D options
401(k) Retirement Savings Plan with matching after one year
Paid Time Off
Company
Cayuse Holdings
Cayuse Holdings is an economic enterprise that specializes in providing sourcing and diversity solutions.
501-1000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase