reacHIRE · 9 hours ago
Lead Pension Administrator - Fidelity Resume Program
Merrimack, NH, US
Full-time
Hybrid
Senior LevelreacHIRE is partnering with Fidelity Investments to offer a 6-month return-to-work program for professionals returning after a career break. The Lead Pension Administrator will be responsible for processing calculations and employee resolution inquiries, mentoring new associates, and managing workflows to ensure customer satisfaction.
ConsultingHuman ResourcesRecruitingStaffing Agency
No H1B
Responsibilities
Act as subject matter professional of end to end processing of calculations, employee resolutions, and have a working knowledge of the disbursements process
Accountable for logging bugs against various applications and systems
Mentor and trains new associates to create depth and strength throughout the team while assisting the Defined Benefit Managers with developing associate goals and completing annual reviews
Manage XTRAC workflows, including researching and resolving complex or sensitive customer issues
Assist with tracking client specific Service Level Agreements (SLAs)
Proactively identifies work item trends and works with various internal business partners to arrive at customer-centric solutions
Provide support for corporate action and project related tasks
Support monthly testing of various systems upgrades and releases
Participate in special departmental projects
Provide back up support to DB Manager as needed
Qualification
Required
Bachelor's Degree or equivalent work experience
Solid grasp of Defined Benefits and Defined Benefits systems
Strong mathematical, analytical, and intuitive skills
Motivated and committed to excellence; positive demeanor and “can do” work ethic
Ability to work as a standout colleague while meeting individual timeliness, accuracy goals and quality standards
Ability to adapt to a constantly evolving environment
Good interpersonal skills and attention to detail
High integrity and discretion to ensure the confidentiality of private client and participant data
Strong written and verbal communication skills
Strong PC Software skills (i.e. Excel, Outlook, and Word)
Benefits
ReacHIRE will reasonably accommodate applicants with disabilities who need adjustments in order to complete the application or interview process.
At the end of the program, you may be eligible for full-time or extended contracting work, but it is not guaranteed.
360-degree support via Aurora, along with a dedicated Program Manager to ensure your success every step of your journey back to work!
Company
reacHIRE
reacHIRE was formed by passionate women who are dedicated to bringing exceptional female talent
Founded in 2013
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$2.5M2016-06-06Series Unknown· $2.5M
Leadership Team
Addie Swartz
CEO
Recent News
The Wall Street Journal
2023-12-23
HRD America
2023-12-23
2022-10-14
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