ReSource Pro · 8 hours ago
Lead Specialist, Technology Operations
United States
Full-time
Remote
Senior Level
$65K/yr - $110K/yr
5+ years expReSource Pro is a trusted partner in the insurance industry, focused on optimizing performance and driving growth. The Lead Specialist, Technology Operations will be responsible for the stability and continuous improvement of technology systems, leading operational initiatives, and providing Tier 3 technical expertise while mentoring junior staff.
ConsultingInsuranceOutsourcingProfessional ServicesStaffing Agency
Responsibilities
Lead administration and optimization of network infrastructure and systems; Own complex infrastructure changes, upgrades, and reconfigurations; Establish and maintain standards, documentation, and best practices for infrastructure management
Lead Server Management including Active Directory, O365, Azure, HyperV, and other infrastructure security platforms
Partner with the Information Security team with security related tasks, projects, and initiatives
Lead Tier 3 technical support across desktop, server, network, system admin, and voice systems; Provide assistance to other help desk staff to resolve more complex issues
Assist in the client connectivity setups, security infrastructure, network adds/configurations/changes/troubleshooting
Act as the primary escalation partner for offshore teams in China and India; Coordinate cross-region troubleshooting and incident resolution; Improve global support workflows and knowledge transfer while ensuring consistency across regions
Support the Technology team with M&A due diligence and integration planning and execution of system migrations
Lead mid-to-long-term and Tier 3 Technology projects; Leverage knowledge and IT expertise to troubleshoot and make recommendations; Manage project deadlines to ensure deliverables are completed on time
Drive automation, modernization, and operational efficiency initiatives
Leverage knowledge of technology implementations to coach and mentor other members of technology teams on global implementations
Qualification
Required
Bachelor's Degree in Information Technology or related area of study
5-7 years' experience in system administration, cloud infrastructure, and server and network administration
3-5 years' experience providing help desk operations support
2 years' experience working on M&A integrations
Working knowledge of Azure, Active Directory and AWS
Experience with networking, including Cisco, ASA, Switches, IPv4, NAT, ACLs, firewalls, Wi-Fi technologies, VOIP, and QoS
Experience with Microsoft Server, O365, Exchange, and Linux
Self-motivated with a passion for technology and networks
Exceptional troubleshooting skills and a quick and enthusiastic learner
Occasional nights/weekend hours may be required to perform or support system updates, troubleshooting, and scheduled maintenance
Benefits
Generous PTO plan with paid holidays + floating holidays
100% paid Employee Healthcare on Day 1
Eligible for all medical, dental, and vision benefits on Day 1
401k with employer match, vested on Day 1
Opportunity to work for a growing, global organization.
Ability to engage with clients and internal partners to make an impact
Organization-wide focus on growth and development
Company
ReSource Pro
ReSource Pro is a strategic operations partner to insurance organizations seeking growth and optimization.
10001+ employees
H1B Sponsorship
ReSource Pro has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2023 (1)
2021 (3)
2020 (2)
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
DFW Capital
2021-12-13Acquired
2021-12-01Private Equity
2018-04-17Private Equity
Leadership Team
Dan Epstein
Chief Executive Officer
Beth Taylor
Senior Vice President Marketing Communications
Recent News
2026-02-02
2025-11-18
Company data provided by crunchbase