LanceSoft, Inc. · 13 hours ago
Customer Service Rep III
Cleveland, OH
Full-time
Hybrid
Entry, Mid Level
$30/hr - $30/hr
2+ years expLanceSoft, Inc. is looking for a Customer Service Rep III to ensure both external customer and internal peer satisfaction through effective order management support. The role involves inputting customer orders, maintaining product files, and coordinating with various departments to ensure timely shipments and inventory management.
Information Technology
Responsibilities
Timely and accurate input of customer orders sourcing to multiple fulfillment centers, including late order tracking
Reviewing and updating daily priority list, customer and product file maintenance
Working with Planning, Scheduling, Production and Shipping to ensure on-time shipments and manage inventory in a cost-effective manner
Working with supervisor to help resolve issues and implement corrective action plans where needed
Qualification
Required
A minimum of 2 years of previous experience in a high volume, fast paced, complex customer service environment required (retail or call center experience is not applicable)
Experience entering a high volume of order data daily with low error rate essential
Strong written and oral communication, strong customer phone skills, teamwork and interpersonal skills are essential
Excellent organizational, administrative, follow up and analytical abilities
Must be able to work independently without close supervision in a team environment
Must be able to display enthusiastic, customer-focused professionalism
Excellent attendance is a must
Company
LanceSoft, Inc.
Established in 2000, LanceSoft is a pioneer in delivering top-notch Global Workforce Solutions and IT Services to a diverse clientele.
5001-10000 employees
H1B Sponsorship
LanceSoft, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (55)
2024 (32)
2023 (23)
2022 (25)
2021 (60)
2020 (80)
Funding
Current Stage
Late StageLeadership Team
Ram Karuppusamy
Chairman & CEO
Simon Dealy
Chief Financial Officer
Company data provided by crunchbase