College of Health and Human Sciences at Texas Tech University · 5 hours ago
IT Support Technician I - Rawls Technology Services
Lubbock
Full-time
Onsite
New Grad, Entry Level
$17.69/hr - $28.32/hrThe College of Health and Human Sciences at Texas Tech University is seeking an IT Support Technician I to provide technical support and assistance to departments, faculty, staff, and students. The role involves basic hardware and software support, effective communication with users, and adherence to safety regulations.
Higher EducationUniversities
Responsibilities
Provides department or unit, primarily basic hardware and some software support and maintenance, including, but not limited to, desktops, printers, lab equipment, etc
Coordinates and communicates effectively with end users; provides explanations and training based on each user's level of understanding and expertise
Provide faculty and staff with basic user and technical documentation in support of existing hardware and software systems
Assist new users with the setup and configuration of their assigned computer system- logon, virtual drive mappings, printer setups, etc
Communicates effectively with management as well as coworkers; Provides cross-training to coworkers on various computer hardware and software troubleshoots and repair
Assist with maintaining the annual property management inventory
Adheres to departmental policies as well as "best practices" when planning and conducting troubleshooting and repair
Build and maintain good working relationships with other desktop services staff and with the various, user groups within and outside of the college
Other duties as assigned
Provides department or unit, primarily basic hardware and some software support and maintenance, including, but not limited to, desktops, printers, lab equipment, etc
Troubleshoots primarily hardware, some software, or some system problems
Performs technical duties necessary for department or unit business operations
Qualification
Required
Bachelor's degree with coursework in computer science, MIS, IT, or other related area OR a combination of related education and/or experience
Applicants for this Security Sensitive Level II position will be subject to a criminal background check and must pass a drug and alcohol test after a conditional offer of employment has been extended, but before employment can be confirmed
Preferred
Windows and Mac experience and/or any other training or certificates related to technology services
Company
College of Health and Human Sciences at Texas Tech University
Official LinkedIn page of the College of Health & Human Sciences at Texas Tech.
Founded in 1925
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase