SAGE Dining Services · 4 hours ago
Senior Director of Software Development & Product Management
Baltimore, MD
Full-time
Onsite
Director/Executive
$275K/yr - $315K/yr
15+ years expSAGE Dining Services is seeking a Senior Director of Software Development and Product Management to lead the evolution of their technology and product capabilities. This key leadership role is responsible for shaping and executing the technology strategy to deliver meaningful business value while leading teams to design and deliver software solutions.
Food and Beverage
Hiring Manager
Eileen O'Connell Unitas
Responsibilities
Fostering a culture of continual improvement through feedback loops between development, testing, and operations
Monitoring and analyzing key performance indicators (KPIs), market data, and guest feedback to inform product decisions and identify areas for improvement
Leading, mentoring, and developing a high-performing team of Product Managers, Software Engineers, and engineering leaders, fostering a culture of accountability, innovation, and technical excellence responsive to the business needs of our internal and external users
Facilitating consultation with stakeholders to define business and systems requirements for new and existing technology implementations and maintenance
Leading and evolving the Product Management Team continually, including setting, refining, and maintaining standards; guiding the ongoing development and communication of the long-term product vision and strategy; and ensuring sustained alignment with company goals, client needs, and market trends
Managing strategic relationships between internal IT resources and external entities, including vendors, partner organizations, and other business units
Growing the team strategically as expansion warrants, and recruiting, hiring, developing, and counseling staff
Helping develop and improve the Technology Department’s management, policies, functions, processes, procedures, and responsibilities through leading by example, consultancy, training, and intervention
Providing strategic direction and guidance to the Software Development Team, ensuring best practices around application design, software development, and integration are followed throughout the software development life cycle
Owning and continually improving engineering delivery performance by establishing and maintaining DevOps Research and Assessment (DORA) metrics; driving ongoing improvements to the Continuous Integration/Continuous Deployment (CI/CD) pipeline; and promoting practices that reduce deployment risk and increase reliability, including smaller code changes, improved observability, self-testing code, feature flags, and automated rollbacks
Overseeing the entire product lifecycle from conception and market research to launch, adoption, and end-of-life, ensuring the final product meets quality and business needs
Leading the innovation of the guest and Team Member experience, utilizing the most appropriate technology platforms and driving the strategy to position our technology platforms to scale for expansion
Ensuring IT systems and operations adhere to applicable laws and regulations, including payment card industry (PCI) and California Consumer Privacy Act (CCPA)
Assessing and communicating risks associated with IT systems and making recommendations to mitigate risk appropriately
Qualification
Required
Minimum of 15 years of progressive experience and demonstrated growth in information technology (IT) roles, including a minimum of seven years of current leadership experience managing and administering a major IT software product development function; experience in the restaurant or hospitality industry preferred
Undergraduate degree in computer science or equivalent experience
Demonstrated, hands-on leadership in developing and implementing contemporary enterprise technology architectures, utilizing agile methods, best practices, and current innovations across technology solutions and platforms
Experience working with business partners to develop multiyear product road maps and overseeing software development in support of them
Proven ability to evaluate, design, implement, and lead high-impact IT processes that drive performance improvements while maximizing the return on technology investments
Experience with point-of-sale (POS) systems, e-commerce, and digital marketing platforms
Excellent problem-solving and analytical skills, including experience leveraging data to inform decision-making and independently solving software engineering problems
Deep expertise in cloud-based solutions, with the ability to set technical direction, guide architecture decisions, and advise teams
Highly effective at building trust, leading teams, and partnering with stakeholders to achieve shared goals
Preferred
Experience in the restaurant or hospitality industry preferred
Experience in both large, well-run organizations and smaller, high-growth entrepreneurial companies preferred
Benefits
Comprehensive medical, dental, and vision coverage with multiple plan options
Company-paid short-term disability
Company-paid life insurance
Supplemental life insurance
Long-term disability
A 401(k) with company match
A discount buying program
An employee assistance program
Paid holidays and personal days
Benefits through the SAGE Foundation, including access to apply for academic scholarships for dependents and disaster assistance
Home Office management employees have a PTO policy
Company
SAGE Dining Services
SAGE Dining Services is a provider of sustainable dining services and catering to discerning independent schools and private colleges
1001-5000 employees
Funding
Current Stage
Late StageRecent News
2024-10-27
The Daily Record
2023-04-20
Company data provided by crunchbase