RDO Equipment Co. · 9 hours ago
Director of IT Service Operations
Fargo, North Dakota, United States
Full-time
Onsite
Director/Executive
8+ years expRDO Equipment Co. is an industry-leading company focused on providing exceptional customer experiences. The Director of IT Service Operations will provide strategic leadership for IT Service Desk functions, ensuring high-quality end-user support across various technology solutions.
Agriculture
Responsibilities
Define the operating model: Establish the structure and processes needed to deliver world‑class services that improve end‑user success and overall experience
Ensure team expertise: Train and develop team members in solution workflows, application performance, and hybrid‑environment infrastructure services
Lead best‑practice adoption: Introduce and roll out industry‑standard service support processes across the organization
Ensure team readiness and excellence: Drive high productivity, strong execution, and consistent team success
Lead technology team initiatives: Direct planning and execution of projects and proactive service improvements
Evaluate and enhance support processes: Define, improve, and deploy new or updated service support workflows
Manage vendor relationships: Oversee onboarding, renewals, escalations, and offboarding throughout the vendor lifecycle
Oversee endpoint deployment and maintenance: Manage configuration, support, and upkeep of corporate laptops, desktops, mobile devices, and peripherals
Manage endpoint security: Oversee anti‑malware, EDR, MDM, encryption, and related endpoint protection solutions
Maintain asset inventory: Manage accurate asset records, lifecycle planning, procurement guidance, and device retirement
Develop endpoint policies and guidelines: Create hardening standards, usage policies, and configuration requirements in partnership with security teams
Qualification
Required
Degree in MIS or related field: Holds a formal educational background in Management Information Systems or an equivalent discipline
Extensive support and implementation experience: Brings 8+ years of experience managing support centers and software implementation functions
Expertise in SaaS and operations: Possesses strong technical and managerial knowledge of SaaS platforms, services, operational best practices, and efficiency improvements
Broad technical application support: Experienced in supporting business applications, desktop and mobile technologies, enterprise systems, databases, ERPs, CRMs, and related business processes
Strong service management capabilities: Demonstrates deep experience in Service Management, Continuous Delivery, and process improvement to enhance operational efficiency and deliver exceptional services
Exceptional leadership abilities: Provides strong organizational, departmental, and client‑focused leadership
Excellent communication skills: Communicates clearly in both written and verbal formats, building trust and strong stakeholder relationships
Leadership under pressure: Maintains effective direction and decision‑making capabilities in high‑pressure situations
Adaptability in dynamic environments: Thrives in continuous change and high‑performance settings, adjusting strategies as needed
Positive organizational influence: Promotes a positive attitude, inspires and motivates teams, and drives execution excellence and departmental success
Benefits
A comprehensive benefits package that supports your well-being.
Company
RDO Equipment Co.
Founded in 1968, RDO Equipment Co.
1001-5000 employees
H1B Sponsorship
RDO Equipment Co. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
Funding
Current Stage
Public CompanyTotal Funding
unknown1997-01-24IPO
Leadership Team
Dan Wiese
ACCOUNT MANAGER
RYAN MILLER
SALES COORDINATOR
Recent News
2025-04-08
Company data provided by crunchbase