Crescent Solutions · 3 hours ago
Collections Specialist
Miami, FL
Contract
Onsite
Mid Level
3+ years expCrescent Solutions is seeking a highly organized and proactive Collections Specialist to oversee and resolve delinquent accounts across multiple aging stages. The role involves managing a portfolio of accounts, executing collection efforts, and collaborating with cross-functional teams to ensure timely recovery while maintaining positive customer relationships.
CRMHuman ResourcesInformation TechnologyStaffing Agency
Hiring Manager
Jon Reeder
Responsibilities
Manage a portfolio of accounts from early-stage delinquency through legal and bankruptcy proceedings
Execute daily collection efforts via phone calls, emails, text messages, and formal correspondence
Maintain structured follow-up processes to ensure customer commitments and payment arrangements are fulfilled
Partner cross-functionally with Customer Service, Product, Billing, and Legal teams to resolve payment issues and disputes
Prepare weekly aging forecasts and progress reports by delinquency bucket
Analyze accounts receivable aging and identify trends related to non-payment or risk
Establish and manage payment plans, process payments, and assess eligibility for extensions or accommodations
Perform skip tracing and assign field investigations for accounts with limited or outdated contact information
Investigate, document, and resolve collection-related disputes promptly and accurately
Prepare and submit accounts for litigation in coordination with the legal team
Manage relationships with third-party collection agencies and track performance and feedback
Negotiate settlements, obtain project updates, and collect required documentation to close outstanding balances
Qualification
Required
At least 3 years of experience in collections, with hands-on management of aging and defaulted accounts
High school diploma required; college degree preferred
Preferred
Customer-focused with a solution-oriented mindset
Able to remain professional and composed in difficult conversations
Highly organized, analytical, and results-driven
Company
Crescent Solutions
Crescent Solutions is a staffing and recruiting company offering IT professionals and services.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Brian Fischbein
CEO and Co-Founder
Wayne Karro
Independent Consultant - CFO
Company data provided by crunchbase