The Shore and Country Club · 5 days ago
Retail Coordinator
Norwalk, CT
Full-time
Onsite
Entry, Mid Level
$26/hr - $30/hr
2+ years expThe Shore and Country Club is seeking a Retail Coordinator to oversee their racquets shop and support the racquets program. This role involves managing retail sales, racquet services, billing, inventory, and communications related to tennis programming, while ensuring a high-quality experience for members and guests.
Hospitality
Hiring Manager
Eliana D'Oca
Responsibilities
Assist members with the selection of tennis equipment, apparel, accessories, and supplies
Support members with retail purchases of tennis equipment, apparel, and accessories
Operate the point-of-sale system and process all retail and service transactions
Assist with product merchandising and ensure displays align with Club standards
Ensure The Shop reflects Club standards for presentation and professionalism
Manage inventory including ordering, receiving, stocking, and tracking product levels
Track sales trends, inventory usage, and service demand, and report needs
Maintain accurate records for retail sales, racquet services, and program materials
Reconcile daily sales and ensure POS accuracy
Provide administrative support for tennis programs, lessons, and events, including scheduling coordination and preparation
Maintain organization and cleanliness of the retail, office, and storage areas
Greet members and guests in a friendly, professional manner and provide knowledgeable assistance
Communicate with members regarding racquet services, program materials, product availability, and court reservations
Send out weekly blast newsletters in reference to the racquets program
Assist with the racquets social media
Support tennis program registration and provide basic program information to members
Ensure all retail purchases, services, and applicable program charges are accurately billed to member accounts
Serve as a point of contact between members and the Racquets Department for shop-related needs
Perform other duties as assigned by the Director of Racquets or General Manager
Qualification
Required
High school diploma required; Associate or Bachelor's degree in Business, Hospitality, Sports Management, or related field preferred
2–3 years of retail experience required, ideally in a tennis, golf, country club or high-end resort environment
Experience with inventory management, merchandising, or point-of-sale systems
Strong customer service skills with a friendly, professional demeanor
Ability to manage a small retail and service operation independently
Working knowledge of inventory tracking, ordering, and POS systems
Strong organizational skills, attention to detail, and the ability to handle administrative tasks in a fast-paced environment
Commitment to maintaining a high-quality, welcoming experience for members and guests
Frequent standing, walking, bending, and light lifting (up to 50 lbs.)
Ability to work weekends, holidays, and peak-season hours as required
Preferred
Associate or Bachelor's degree in Business, Hospitality, Sports Management, or related field
Familiarity with tennis or racquets programming preferred, but not required
Familiarity with tennis products, stringing, and racquet maintenance (or willingness to learn)
Benefits
Paid Time Off
Off-Season Paid Holidays
Medical, Dental, Vision, LTD, Life Insurances
401(k) and Discretionary Employer Match
Daily staff meals and uniform provided.
Eligible for discretionary year-end bonus.
Ability to work Monday through Friday during off-season.
Company
The Shore and Country Club
Welcome to The Shore and Country Club, a private, non-profit, family-oriented social and recreational organization dedicated to providing our members with exceptional dining, tennis, swimming, boating, and more.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase