LG Energy Solution Vertech, Inc. · 18 hours ago
BESS Senior Regional Field Service Manager - Central US Region
United States
Full-time
Remote
Senior Level
$128K/yr - $199K/yr
7+ years expLG Energy Solution Vertech, Inc. is a full-service energy storage system supplier and integrator. The Senior Regional Field Service Manager leads field operations across multiple states, ensuring safe and efficient operation and maintenance of utility-scale BESS sites while driving regional performance and customer satisfaction.
Information Technology & Services
Hiring Manager
Jazmin Afonso
Responsibilities
Lead day‑to‑day BESS field service operations across the Central Region, ensuring high availability, safe work practices, and timely execution of preventive and corrective maintenance
Serve as the senior regional escalation point for technical, operational, and customer issues
Ensure readiness and execution of long‑term service agreements, warranty obligations, and uptime commitments
Manage and develop regional Field Service Technicians, Field Service Engineers, Site Managers, and on‑site contractors
Oversee hiring, training, onboarding, and hands‑on development for all regional service personnel
Conduct performance evaluations and coaching; build a culture of safety, technical excellence, and continuous improvement
Support workforce planning and capacity modeling to ensure adequate coverage across assigned sites
Own key regional KPIs including availability, site response times, PM completion, safety metrics, customer satisfaction, and operational accuracy
Ensure compliance with company safety procedures, NFPA 70E, OSHA requirements, and local regulatory guidelines
Oversee regional documentation quality including logs, issue trackers, reports, and audits
Oversee regional P&L, budget, forecasting, and financial performance with strong cost control across labor, contractors, travel, parts, tooling, and warranty‑related expenses
Optimize scheduling, resource use, and workflows to reduce overtime, rework, and unnecessary site visits; ensure proper capture of billable, out‑of‑scope, and warranty work
Oversee vendor/subcontractor spend, invoice accuracy, and compliance with commercial terms
Partner with Finance, Commercial, and Service Operations and other stakeholders to monitor cost drivers, analyze financial impacts, and identify opportunities to improve margins while maintaining safety and quality
Partner with Centralized Service Operations to align regional execution with company processes, operating calendars, and KPI governance
Coordinate with Service Engineering to address escalations, recurring issues, design‑for‑serviceability feedback, and procedure updates
Collaborate with Transition/Commissioning teams to prepare and receive new sites into long‑term operations
Work with Warranty, Commercial, Supply Chain, and Logistics to ensure effective parts management, vendor support, and customer communication
Ensure consistent use of service tools (work orders, monitoring platforms, workflow systems) across all regional staff
Identify operational gaps and partner with corporate Service Operations groups to improve workflows, training material, job plans, and troubleshooting guides
Gather field insights to drive design, tool improvements, and structured root‑cause processes
Champion regional readiness for new digital tools, procedures, and operational changes
Act as the senior customer‑facing representative for regional service delivery, performance reviews, and issue resolution
Oversee and manage subcontractors, ensuring performance quality and adherence to safety and contractual standards
Support commercial and warranty discussions with accurate operational data, trends, and recommendations
Ensure consistent application of service procedures, troubleshooting guides, and job plans
Oversee quality of field execution, documentation, and site readiness
Support internal audits, corrective actions, and process validation
Qualification
Required
Leadership experience managing technical field service teams
Strong understanding of BESS or similar utility‑scale/mission‑critical systems
Advanced troubleshooting skills and ability to interpret electrical and controls documentation
Excellent communication and customer relationship skills
Experience with CMMS platforms and structured service tools
Strong organizational skills, KPI management, and documentation discipline
Lean/structured problem‑solving background
Proficiency in Excel, Power BI (preferred), PowerPoint, and digital workflows
Bachelor's degree in Electrical, Mechanical, Energy Engineering, or equivalent
7–10+ years in field service or power/renewable operations; at least 5 years managing field teams
Valid driver's license and ability to travel frequently within the Central Region
Preferred
Experience with utility‑scale or BESS environments strongly preferred
Benefits
100% employer sponsored medical, dental, vision, life and disability insurance.
Company
LG Energy Solution Vertech, Inc.
LG Energy Solution Vertech, Inc.
51-200 employees
H1B Sponsorship
LG Energy Solution Vertech, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2023 (4)
Funding
Current Stage
Growth StageLeadership Team
Steve DeBruyn
Chief Operating Officer
Jazmin Afonso
Talent Acquisition Partner
Company data provided by crunchbase