SyllogisTeks · 23 hours ago
Network Analyst
St. Louis City County, MO
Full-time
Onsite
Entry, Mid Level
2+ years expSyllogisTeks is seeking a Network Analyst to support cloud, network, and enterprise infrastructure services. The role involves performing analytical and operational tasks, managing and analyzing infrastructure components, and serving as a bridge between engineering teams and customers.
Human ResourcesStaffing Agency
Hiring Manager
Jeff Burton, CPSR
Responsibilities
Perform analytical and operational tasks in support of cloud, network, and enterprise infrastructure services
Rack, stack, configure, manage and analyze cloud, network, security, and wireless infrastructure
Provide feedback to engineers for continual service improvement
Review engineering designs and validate/develop operational procedures and practices
Serve as cross-functional bridge between engineering teams and customers, ensuring positive outcomes that meet the customer expectation
Provide troubleshooting and on-call support for cloud, network, security, and wireless services. Work in partnership with engineers to evaluate, document, and deploy new products and services. Have a solid understanding of common infrastructure components (cloud, network, storage, security, wireless etc.)
Rack, stack, and configure network, wireless, security, and cloud components
Troubleshooting/incident management efforts for faulty hardware and configurations
Review of engineered systems and documentation. Analyze against customer expectations and provide continual service improvement feedback to Engineering groups
Focused training in one or more specialties, providing operational subject-matter-expertise and team-leadership for a given technology (cloud, network, security, wireless etc)
Participate in after-hours maintenance including on-call, security patching, scheduled maintenance etc
Deliver service requests for infrastructure customers (DNS, DHCP, Certificate, VIP etc)
Use appropriate IT Service Management practices, including ticket updating, customer communication, change management, time tracking, and project updates
Perform other duties as assigned
Qualification
Required
Perform analytical and operational tasks in support of cloud, network, and enterprise infrastructure services
Rack, stack, configure, manage and analyze cloud, network, security, and wireless infrastructure
Provide feedback to engineers for continual service improvement
Review engineering designs and validate/develop operational procedures and practices
Serve as cross-functional bridge between engineering teams and customers, ensuring positive outcomes that meet the customer expectation
Provide troubleshooting and on-call support for cloud, network, security, and wireless services
Work in partnership with engineers to evaluate, document, and deploy new products and services
Have a solid understanding of common infrastructure components (cloud, network, storage, security, wireless etc.)
Rack, stack, and configure network, wireless, security, and cloud components
Troubleshooting/incident management efforts for faulty hardware and configurations
Review of engineered systems and documentation
Analyze against customer expectations and provide continual service improvement feedback to Engineering groups
Focused training in one or more specialties, providing operational subject-matter-expertise and team-leadership for a given technology (cloud, network, security, wireless etc)
Participate in after-hours maintenance including on-call, security patching, scheduled maintenance etc
Deliver service requests for infrastructure customers (DNS, DHCP, Certificate, VIP etc)
Use appropriate IT Service Management practices, including ticket updating, customer communication, change management, time tracking, and project updates
Perform other duties as assigned
Customer Service: Must possess an aptitude for patience, professionalism, tactfulness, and empathy; must have the ability to assess the specific needs of the customer and be able to communicate these appropriately; must be able to work with high-end stakeholders and negotiate the political landscapes that may exist in the enterprise; must possess the ability to clearly communicate with clients and team members verbally and in writing
Project Management: Ability to work cross-functionally on projects that require buy-in from multiple stakeholders and draw on the talents of each
Planning and Organization: Ability to organize and follow complex and/or detailed technical procedures
Technical Knowledge: Extensive knowledge in cloud and network operations. Have the ability to quickly break down an issue into cross functional troubleshooting sequences (cloud, network, security), work an issue to completion, or escalate appropriately to ensure rapid recovery of services
Preferred
Bachelor's or professional degree in electronics, engineering, or a closely related field, plus 2 years of experience in cloud/network analysis, operations, or equivalent combination of education and experience preferred
CCNA preferred
Company
SyllogisTeks
SyllogisTeks is a staffing and recruiting company that offers contract staffing and direct placement solutions.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase