Akraya, Inc. · 16 hours ago
Technical Support Specialist - Complex Systems: 26-00351
San Diego, CA
Contract
Hybrid
Mid Level
$40/hr - $46/hrAkraya, Inc. is an award-winning IT staffing firm recognized for its commitment to excellence. The role focuses on providing advanced technical support for diagnosing, troubleshooting, repairing, and debugging complex electro/mechanical equipment, computer systems, and software, while directly interacting with customers to resolve technical queries regarding the ServiceNow software and platform.
ConsultingHuman ResourcesInformation TechnologyStaffing Agency
Responsibilities
Serve as the primary point of support for users/administrators experiencing technical difficulties
Troubleshoot and provide solutions for unexpected behaviors or technical issues with the ServiceNow platform
Develop a comprehensive understanding of the platform and its core functionalities to support troubleshooting efforts
Analyze data and logs to identify underlying causes of issues
Collaborate closely with team members and other departments to achieve personal and group objectives effectively
Qualification
Required
Proficient in JavaScript
Intermediate in Email Troubleshooting
Proficient in Web Services
Proficient in Network Troubleshooting
Intermediate in Active Directory
Experience with scripting and coding in JavaScript
In-depth knowledge of Web Services (SOAP, REST)
Solid understanding of Networking fundamentals
Experience in a technical support role dealing with complex systems, preferably within the technology or IT service management sectors
Company
Akraya, Inc.
Akraya is your trusted partner for Digital Transformation.
Founded in 2001
201-500 employees
H1B Sponsorship
Akraya, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (18)
2024 (7)
2023 (5)
2022 (12)
2021 (10)
2020 (13)
Funding
Current Stage
Growth StageLeadership Team
Amar Panchal
Founder
Recent News
Company data provided by crunchbase