TKO · 6 hours ago
Senior IT Support Engineer
Beverly Hills, CA
Full-time
Onsite
Mid, Senior Level
$90K/yr - $95K/yr
4+ years expTKO Group Holdings, Inc. is a premium sports and entertainment company that comprises UFC and WWE. They are seeking a highly skilled Senior Engineer to provide expert IT support to end users, including senior executives, ensuring their technology needs are met promptly and efficiently.
Media and EntertainmentSports
Responsibilities
Provide expert IT support to end users, including senior executives, ensuring their technology needs are met promptly and efficiently
Provide moderating and QA for executive meetings as needed
Support the AV footprint, including troubleshooting/managing various meeting platforms and room improvements as needed
Troubleshoot and resolve issues related to Windows and Mac hardware and operating systems
Maintain a high level of professionalism and discretion when handling sensitive information
Collaborate with other IT teams to ensure seamless IT operations
Communicate technical concepts clearly and concisely to non-technical end users
Demonstrate ability to execute projects and contribute positively to an organization
Provide hands-on support for the Desktop Technology environment
Participate in monitoring for and executing key process improvements
Participate in moves, adds, and changes as they relate to the technology environment
Occasional travel and occasional on-call escalation support
Judge situational feedback (user frustration, systems urgency, etc.) and adjust approach accordingly
Qualification
Required
College diploma or university degree, preferably in Computer Science and/or 4+ years of equivalent work experience
Experience with Microsoft Windows and associated hardware
Experience with macOS, iOS and Apple hardware
Detailed knowledge of Microsoft Office Products and client applications
Experience supporting iPhone/iPad devices with Mobile Device Management (Microsoft Intune etc.)
Hands-on hardware and software troubleshooting experience
Strong written and verbal communication and interpersonal skills
Able to present technical ideas in professional and user-friendly language
Able to effectively prioritize tasks in a high-pressure environment
Strong customer service orientation and mindset
Able to lift and transport moderately heavy objects/equipment, such as computers and peripherals
Experience with Cloud storage and collaboration applications (Google Workspace, Box, etc.) a plus
Experience supporting Single Sign-On platforms and Two-Factor Authentication
Experience with ServiceNow and/or another ticketing system
Experience with Web Meetings and UCaaS (Zoom, Hangouts Meet, Microsoft Teams, etc.) a plus
Experience with Windows Intune and JAMF MDM for macOS management
Preferred
Experience with Cloud storage and collaboration applications (Google Workspace, Box, etc.) a plus
Experience with Web Meetings and UCaaS (Zoom, Hangouts Meet, Microsoft Teams, etc.) a plus
Certifications preferred: Q-SYS Video 101 Training, Q-SYS Control 101 Training, Q-SYS Design Level 1 Certification
A+ and/or Network+ industry certification
Microsoft Certification
Okta Certification
Apple Certification - ACMT or ACHC a plus
Company
TKO
TKO Group Holdings, Inc. (NYSE: TKO) is a premium sports and entertainment company.
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
$1.08B2024-03-04Post Ipo Secondary· $411.95M
2023-11-09Post Ipo Secondary· $670.32M
2023-09-12IPO
Leadership Team
Sana Shuaib
Senior Vice President, Partnership Marketing & Digital, TKO Global Partnerships
Recent News
2026-01-16
DBusiness Magazine
2025-12-24
2025-12-11
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