NFP, an Aon company · 18 hours ago
Operations Manager, 18 Month FTC
Dublin, CA
Contract
Hybrid
Mid, Senior Level
5+ years expNFP Corp is seeking an Operations Manager to support their growing Employee Benefits team. This role is crucial for overseeing operational delivery, ensuring compliance and efficiency, and managing a high-performing team across various services.
ConsultingFinancial ServicesInsuranceInsurTechWealth Management
Responsibilities
Managing the day-to-day operations across Employee Benefits, Wealth Management, Mortgage and Health services
Leading, mentoring, and developing a team of operational and administrative staff, including the Health Team
Managing recruitment, onboarding, offboarding, and continued professional development across all teams
Ensuring service excellence, regulatory compliance, and adherence to SLAs across all operational functions
Partnering with Finance, HR, Compliance, Marketing, and Regional Operations Managers to drive cohesive operational delivery
Maintaining an up-to-date understanding of Irish financial services regulations (GDPR, Central Bank of Ireland, industry standards)
Supporting marketing projects, including collateral updates, proposal support, and client-facing material development
Developing and implementing operational strategies to strengthen efficiency, reduce waste, and enhance client value
Overseeing pipeline management, reporting, new business processing, and ongoing client service workflows
Acting as the first line of defence for complaints, ensuring timely investigation and resolution in partnership with Compliance
Overseeing the accurate processing of all payable invoices and credit notes
Reconciling accounts to supplier statements on a regular basis to ensure accounts are kept up to date
Supporting internal and external audits, compliance reviews, and regulatory reporting cycles
Analysing end-to-end workflows and identify opportunities for improvement using data-driven insights
Working closely with sales, client relationship teams, and senior leaders to align operational priorities with business goals
Managing invoicing, AUM capture, sales reporting, commission recording, and related business reporting
Overseeing office operations including vendor management, stock control, phone systems, diary management, and annual leave approvals
Providing administrative and operational support for high-net-worth clients where required
Acting as escalation point for client complaints, ensuring timely resolution and follow-through
Qualification
Required
Proven experience managing and developing high-performing teams
A strong understanding of Irish regulatory requirements in wealth, pensions, mortgages, and employee benefits
Excellent leadership, communication, and relationship-building skills
A strong analytical mindset with the ability to interpret data and implement effective solutions
Proficiency with MS Office, CRM systems, reporting tools, automation software, and AI-driven systems
5+ years' experience in operations management, preferably within financial services or employee benefits
Experience in compliance, regulatory engagement, audit support, and risk management
Knowledge of pension schemes, group risk products, wealth advisory services, and health benefits administration
Experience implementing digital transformation or AI-powered process improvements
Preferred
A professional financial services qualification (e.g., QFA) is desirable
Benefits
Matched employer pension contributions
Life Assurance and Group Income Protection
Lifestyle discounts for well-known brands
Opportunity for hybrid working
Generous annual leave allowance
Comprehensive Private healthcare
Healthcare cash plan
Additional days off throughout the year to focus on your wellbeing
Numerous charity fundraising challenges and events throughout the year
Opportunities to volunteer and give back to the community
Award-winning apprenticeship program, helping local schoolchildren take their first steps into the world of work
Two large employee events every year for summer and Christmas
Enjoy out-of-work events and socials to get to know your team better
Good office locations with plenty of opportunity to socialise outside of work
Company
NFP, an Aon company
NFP, an Aon company, helps companies and individuals address today’s most significant Risk Capital and Human Capital challenges.
5001-10000 employees
H1B Sponsorship
NFP, an Aon company has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (7)
2024 (2)
2023 (4)
2022 (10)
2021 (3)
2020 (1)
Funding
Current Stage
Public CompanyTotal Funding
$948.45MKey Investors
HPS Investment Partners
2023-12-20Acquired
2018-05-10Post Ipo Equity· $198.45M
2017-02-17Post Ipo Equity· $750M
Leadership Team
Douglas Hammond
CEO
Caleb Noel
Executive Vice President, Chief Financial Officer
Recent News
Company data provided by crunchbase