Apply on Employer Site

Netsurit · 8 hours ago

Upper Level 2 - Level 3 Technical Support Engineer - Westbrook, ME

Westbrook, ME

Full-time

Onsite

Senior Level

$70K/yr - $85K/yr

5+ years exp

Netsurit is a fast-growing company ranked #305 on Inc. 5000 Americas Fastest-Growing Private Companies, focusing on AI-powered innovation. They are seeking a Level 3 Technical Support Engineer to provide advanced technical support, lead projects, and mentor junior consultants while ensuring client environments are secure and resilient.

Information ServicesInformation TechnologySoftware

Responsibilities

Design and implement projects based on client requirements and scope

Perform infrastructure security analysis and reporting

Create client documentation and policy design

Manage incidents, problems, and service requests using ITIL best practices

Apply Change Management where necessary

Deliver technical workshops and mentor junior team members

Stay ahead of emerging technologies and AI-driven solutions

Qualification

Microsoft technologiesTCP/IP networkingNetwork securityITIL FrameworkAI technologiesProblem-solving skillsProject leadership

Required

5+ years in IT & Networking with formal IT qualifications (Microsoft role-based certifications preferred)

Hands-on experience with Microsoft technologies: Office 365, Microsoft 365, Azure, Hyper-V / VMware

Strong knowledge of TCP/IP networking, VLANs, firewalls, managed switches, and routers

Solid understanding of network security, malware/ransomware prevention

Familiarity with ITIL Framework and ITSM systems

Minimum 1-year onsite experience at a client location

Passion for IT, strong problem-solving skills, and eagerness to learn and grow

Preferred

Experience with AI technologies (Microsoft Copilot, Azure AI, ML models)

Project leadership and client consulting experience

Benefits

Opportunities for professional development and certifications

Collaborative team culture that values your ideas

Competitive compensation and benefits

Company

Netsurit

Netsurit provides managed outsourced IT services for small to medium enterprises.

Founded in 1995

New York, New York, USA

201-500 employees

https://netsurit.com

Funding

Current Stage

Growth Stage

Total Funding

unknown

Key Investors

Sunflower Bank

2024-08-27Debt Financing

Leadership Team

Orrin Klopper

CEO

Brian Cooper

Managing Director

Recent News

IT Web

'No downtime, no worries': How Netsurit built scalable IT backbone for Komati Group

2025-08-13

IT Web

Rugby turf meets tech talk: Join Netsurit at Loftus Versfeld for a morning of AI innovation

2025-07-22

IT Web

Netsurit recognised as top MSP on global MSP 501 for 15th time

2025-07-16

Company data provided by crunchbase