Dexian · 22 hours ago
ServiceNOW Engineer #989994
Coppell, TX
Full-time
Hybrid
Senior Level
5+ years expDexian is seeking a ServiceNow Engineer with a strong focus on IT Asset Management (ITAM) to join their team in Coppell, TX. This role will play a key part in modernizing and governing IT Asset Management processes, ensuring accurate asset lifecycle tracking and strong data quality.
ConsultingHuman ResourcesInformation TechnologyProfessional ServicesStaffing Agency
Hiring Manager
Craig Meibers
Responsibilities
Design, configure, and support ServiceNow IT Asset Management (HAM/SAM) and CMDB solutions
Drive CMDB data quality, accuracy, and lifecycle governance across infrastructure and application assets
Support and enhance asset lifecycle processes including procurement, onboarding, maintenance, and retirement
Implement and maintain Discovery, Service Mapping, Identification Engine, and reconciliation rules
Apply and govern the Common Service Data Model (CSDM) to align configuration items with business services
Build and maintain dashboards, reports, and KPIs to support ITAM governance, audit readiness, and decision-making
Partner with infrastructure, engineering, operations, and procurement teams to ensure asset ownership and accountability
Support audit and compliance activities, including asset validation and reporting
Document processes, standards, and job aids related to ITAM and CMDB operations
Identify opportunities for continuous improvement and automation within ITAM workflows
Qualification
Required
5+ years of ServiceNow platform experience
3+ years of hands-on experience with IT Asset Management (ITAM) and CMDB
Strong knowledge of Hardware Asset Management (HAM) and/or Software Asset Management (SAM)
Solid understanding of CMDB tables, relationships, and data models
Experience with Discovery, Identification Engine, and reconciliation
Working knowledge of CSDM and its application within ServiceNow
Experience building reports, dashboards, and KPIs (Performance Analytics a plus)
Strong communication skills and ability to work cross-functionally
Preferred
ServiceNow certifications (CSA, ITAM, CMDB, or Discovery)
Experience in regulated or enterprise environments
Familiarity with ITIL and asset lifecycle best practices
Experience supporting audit or compliance initiatives
Exposure to Agile/Scrum methodologies
Company
Dexian
Dexian provides services for staffing, talent development, and consulting, with a focus on technology, finance, and project management.
1001-5000 employees
H1B Sponsorship
Dexian has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (65)
Funding
Current Stage
Late StageLeadership Team
Mahfuz Ahmed
Chairman of the Board
Vikram Motiani
Managing Director
Recent News
2025-11-19
Company data provided by crunchbase