eClinicalWorks · 8 hours ago
eCW Software Training Specialist
Massachusetts, United States
Full-time
Onsite
Entry, Mid Level
$55K/yr - $60K/yr
1+ years expeClinicalWorks is a leader in healthcare IT, providing cloud-based EHR/PRM solutions to medical professionals worldwide. The Software Training Specialist will be responsible for training client practices on eCW software, developing workflow processes, and ensuring effective communication of issues to project managers.
Health CareInformation TechnologyMedicalSoftware
Responsibilities
Travel to client sites and train end users (doctors and clinical staff) on eCW software and ancillary functionalities via one-on-one coaching and classroom instruction
Develop Workflow processes
Demonstrate the software to client practice, make suggestions and provide training
Communicate/escalate issues to Project Managers to promptly and effectively address issues
Prepare various reports such as Checklist & Expense Report
Document all training sessions
Other duties as assigned
Qualification
Required
Minimum Bachelor's Degree in engineering, Computer Science (CS) or Information Systems (IS)
1-3 years' experience in Healthcare industry, preferably in training and implementation of Project Management or EMR systems
Must have a valid driver's license
Must be willing to travel an average of 50% - 75% per month to anywhere in the 50 US states
Remote – Regional home base Time zone needed at the time of hire
Exceptional customer service orientation while being detail oriented
Exceptional communications (oral & written) skills
Ability to coach and train diverse group of people
Knowledge of MySQL, Windows Office suite, computer networking, and insurance-based physician billing
Ability to deal with stressful situations with a professional demeanor
Basic knowledge of technical terminologies
Adept at multi-tasking and exceling in a fast-paced environment
Must become an eCW Certified Professional at completion of initial training
Preferred
Master's degree is preferred
Candidates that have Billing, ER & pharmacy experience highly preferred
Bi-Lingual/Multi-Lingual a plus
Benefits
Eighteen days of Paid Time Off per year which scales based on tenure
Nine Paid Holidays
One Floating Holiday
Insurance for eligible employees which includes medical, dental, vision, basic life, short term disability, long term disability, business travel accident, and accidental death and dismemberment
401(k) plan with a Company safe harbor contribution
Flexible Spending Account for Health Care and Dependent Care for eligible employees
Limited personal leave
Additional voluntary benefits, including additional insurance (hospital indemnity, critical illness, accident, supplemental life, short term disability buy up, pet), genetic testing, legal plan, and supplemental accidental death and dismemberment
Annual discretionary bonus for eligible employees
Company
eClinicalWorks
eClinicalWorks provides ambulatory clinical information systems such as electronic medical records systems and community applications.
5001-10000 employees
H1B Sponsorship
eClinicalWorks has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (158)
2024 (99)
2023 (121)
2022 (158)
2021 (183)
2020 (218)
Funding
Current Stage
Late StageLeadership Team
Mark Speyer
CFO
Maren Jansen
CBO Trainer
Recent News
Business Wire
2026-01-16
Company data provided by crunchbase