Strada · 15 hours ago
Client Manager - Alight Leave Solutions
United States
Full-time
Remote
Mid Level
$68K/yr - $70K/yr
3+ years expAlight Solutions is a company focused on improving lives through effective employee benefits management. The Client Manager for Leave Solutions serves as the primary point of contact for clients, ensuring operational support and management of client relationships while leveraging expertise in disability and leave management.
AdviceBookkeeping and PayrollBusiness DevelopmentConsulting
No H1B
Responsibilities
Leverages deep Absence and Disability domain expertise to resolve complex Claim issues including escalations and client inquiries
Develops and maintains expertise in all Alight products and services, and can convey value of the One Alight service model to clients
Instills customer confidence and deepens brand strength through comprehensive domain knowledge
Demonstrates a deep understanding of the client’s business requirements and takes a proactive approach to support successful client outcomes
Demonstrates comprehensive solution expertise and consults with clients on how to best leverage Alight’s solutions to achieve desired business outcomes
Provides technical expertise to support internal and client Delivery needs such as pre/post-production testing, SSRs/CROs, and defect management
Provides timely, proactive status updates to internal and external stakeholders with a high degree of consistency and accuracy
Proven ability to ask provocative questions to uncover & understand root cause of customer issues
Effectively manages client escalations to accelerate issue resolution and mitigate retention risk
Collaborates with cross-functional internal teams and external key stakeholders as appropriate to identify themes and trends in Service Delivery/Claims
Demonstrated drive to achieve results
Takes responsibility for actions and decisions, and is focused on solutions vs setbacks or obstacles
Adapts and recovers quickly from adversity and the unexpected
Exemplifies a “renewal every day” mindset, recognizing that every interaction represents and opportunity to win and maintain the Clients’ business
Adapts to changing conditions and proactively learns and applies new skills, methods, and behaviors
Ability to shift quickly to meet client/business demands while displaying confidence, engagement, and leadership
Acts as a change agent; Seeks out and tries new ideas for continuous improvement
Organizes, hosts, attends and/or contributes to cross departmental and client/broker meetings as needed
Travel to attend internal meetings, client meetings, and industry conferences/meetings as needed
Development and execution of proactive risk management plans/interventions
Qualification
Required
Have at least 3 years of direct Client/Broker Relationship management experience or advanced degree equivalent
Possess strong operational, relationship building, and issue resolution skills
Understanding of contracts, pricing and financial models
Have experience identifying and anticipating risk and implementing effective risk mitigation plans
Have ability to identify expansion opportunities
Demonstrates industry experience in HR services / outsourcing, Business Management, Disability / absence, and/or Healthcare
Travel 20-25%
Benefits
Health coverage options
Wellbeing and support programs
Retirement
Vacation and sick leave
Maternity, paternity & adoption leave
Continuing education and training
Several voluntary benefit options
Company
Strada
Strada is a payroll and tech company that offers workforce management with cloud solutions and services for multinational organizations.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Colin Brennan
Chief Executive Officer
Gautam Mekala
Chief Information Officer
Company data provided by crunchbase