PurePaws.io · 7 hours ago
Veterinary Receptionist
New York, NY
Full-time
Onsite
New Grad, Entry Level
$20/hr - $22/hrPure Paws Veterinary Care of Hell's Kitchen is hiring full-time Customer Service Professionals to be the knowledgeable, welcoming face at our front desk. This role involves delivering knowledgeable service, communicating in the language of veterinary care, and ensuring smooth client interactions for better patient outcomes.
Non-profit Organization Management
Responsibilities
Greet clients and their pets warmly, complete the sign-in process, verify and confirm appointment details, and ensure clients feel informed and reassured
Escort clients to exam rooms, assist in relaying key information between clients and clinical staff
Handle incoming calls for appointments, care questions, prescription refills, and more. Make outbound calls for appointment reminders and follow-up care
Process payments, manage invoicing, and schedule future appointments with attention to detail
Understand and communicate clearly about common vaccines, lab tests, procedures, pet behavior, and veterinary terminology
Help maintain a clean, organized, and client-ready environment—including occasionally assisting with pet-related clean-up to ensure a pleasant experience for all visitors
Qualification
Required
Previous experience in a veterinary office is required
Basic knowledge of veterinary terminology and procedures
Comfort discussing sensitive topics (e.g., end-of-life care, financial discussions) with empathy
Ability to maintain a calm, professional, and positive demeanor
Benefits
Medical
Dental
Vision
Employee pet discount
Paid time off
401(k) with a generous company
Employee referral bonus
Company
PurePaws.io
Responsible breeders. Loving homes. Happy pups
Founded in 2025
0-1 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase