Russell Tobin · 21 hours ago
Customer Service Specialist
Cincinnati Metro
Contract
Onsite
Entry Level
$21/hr - $21/hr
1+ years expRussell Tobin is seeking customer-focused professionals to support inbound customer inquiries and resolve issues while delivering a high-quality service experience. This role is ideal for individuals who thrive in fast-paced environments and enjoy problem-solving, communication, and helping customers navigate complex situations.
ConsultingHuman ResourcesLegalStaffing Agency
Hiring Manager
Beatriz Sousa
Responsibilities
Handle inbound customer calls and complete outbound follow-ups as needed
Resolve customer issues professionally and efficiently while meeting service-level expectations
Take ownership of customer concerns and work them through to full resolution
Apply strong problem-solving, negotiation, and conflict-resolution skills
Accurately document customer interactions and maintain detailed records
Follow established escalation and complaint-handling procedures
Identify recurring issues and recommend process improvements
Qualification
Required
1+ year of customer service or contact center experience preferred
Strong verbal and written communication skills
Ability to manage multiple tasks while maintaining professionalism
Preferred
Experience in any customer-facing environment including call centers, retail, food service, cashiering, dispatch, banking, or any role involving heavy customer interaction
Company
Russell Tobin
Russell Tobin is a staffing and recruiting company that provides recruitment and staffing advisory services.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
John Woronowich, JD
Vice President - Search, Staffing & Embedded Partnerships
Ashley Steger
Director of Talent Acquisition and People Operations- Embedded Partnerships
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