Under Armour · 8 hours ago
Professional, Account Services
Baltimore, MD
Full-time
Hybrid
Entry Level
$62K/yr - $77K/yr
1+ years expUnder Armour is committed to empowering those who strive for more, and they are seeking a Professional, Account Services. The role involves managing customer service aspects for high-volume accounts, analyzing fill rates, and partnering with sales teams to ensure efficient order processing and customer satisfaction.
ApparelDelivery ServiceFitnessInnovation ManagementInternetShoppingSporting Goods
No H1B
Responsibilities
Daily customer order bank management for North American Wholesale accounts
Analyzing account fill rates and actively problem solving for delayed product
Running SAP & BI reports to determine current fill rates, future fill rates and system release dates so that the warehouse has efficient time to pack orders within the customers requested window
Provide detailed allocation reports and updates to account managers and customers regarding their orders and be able to answer any questions in regards to reporting
Independently take action on various company reports
Partner with sales to determine the right action plan for Under Armour and the customer regarding their orders and shipments
Aid in the development/improvement of procedures, reports & processes
Respond to customer inquiries regarding orders, shipments, products, VAS requirements and pricing
Service all inside and outside calls promptly and with enthusiasm
Process sales orders via, email, telephone or electronically; confirm all orders received and troubleshoot any issues
Understand the product line and cross sell when needed
Manage account dashboards to ensure accurate and timely deliveries
Ensure a working knowledge of entire order cycle and have the ability to identify any gaps or process improvements
Work cross functionally with the Supply Chain, DH, IT, Accounting and Production Teams to coordinate and ensure delivery by specified dates; if specified delivery dates are not met, needs to take action and expedite or trace missing or delayed shipments to satisfy customers
Arrives at meetings and appointments with customers on time and prepared
Qualification
Required
Bachelor's degree
1+ years of related customer service
Professional written and oral communication demonstrating a courteous demeanor and desire to assist the customer and internal departments
Working experience with Microsoft Office
Availability during normal work hours (8:30 am – 5:30 pm) in order to respond promptly to customer needs or requests for service and assistance
Must be detail oriented, a people person, able to prioritize tasks and able to work under pressure with multiple deadlines
Identifies and resolves customer problems in a timely manner. Listens to feedback and improves service
Meets time commitments to customers
Benefits
Paid "UA Give Back" Volunteer Days: Work alongside your team to support initiatives in your local community
Under Armour Merchandise Discounts
Competitive 401(k) plan matching
Maternity and Parental Leave for eligible and FMLA-eligible teammates
Health & fitness benefits, discounts and resources- We offer teammates across the country programs to promote physical activity and overall well-being
Company
Under Armour
Under Armour is a manufacturer of footwear, sport, and casual apparel.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$567.4MKey Investors
Fairfax Financial HoldingsBDT & MSD Partners
2026-01-02Post Ipo Secondary· $67.4M
2025-06-17Post Ipo Debt· $400M
2023-05-31Post Ipo Secondary· $100M
Leadership Team
Kevin Plank
Founder, President & CEO
John Stanton
EVP, Senior Vice President, General Counsel & Corporate Secretary
Recent News
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