Macerich · 12 hours ago
Business Systems Analyst II
Phoenix, AZ
Full-time
Hybrid
Mid LevelMacerich is one of the country's leading owners, operators, and developers of major retail real estate. The Business Systems Analyst II serves as the primary liaison between Revenue Accounting stakeholders to gather, analyze, and validate requirements for changes to business processes, policies, and systems, contributing to application strategy and process optimization.
Enterprise SoftwareIntellectual PropertyPropTechReal Estate
Responsibilities
Analyze complex business problems for Revenue Accounting and assess how existing systems or business processes can be modified, or new automated systems implemented, to solve them
Facilitate meetings, including requirements gathering and solution design sessions with various business units
Be well versed in Revenue Accounting modules, system admin, user access, application functionality, and business group processes for the applications that they support. Use that knowledge to troubleshoot and figure out the root cause of issues and come up with alternative processes or work arounds
Provide timely resolution for the applications under their responsibility for logged user incidents and requests. This includes reaching out to the user and logging issues with the software vendor to work towards resolution in a timely manner
Ensure that the functionality in the latest release for various Business applications are tested and compatible with the business groups process requirements. Use data analysis to advocate for enhancements within the software with the vendor where needed to lead to process improvement and efficiencies
Provide training and guidance to power users and notification to Service Desk when there is significant change in functionality to one of the Revenue Accounting applications
Document and maintain standards, processes, and procedures for the applications and process improvements that the BSA is responsible for
Recommends upcoming application releases, additional modules or add on 3rd party vendor applications that could provide better functionality to the applications that are supported
Aids on process improvement, project management and training efforts as needed throughout the organization
Evaluate business need and work with Solution team to see if there is a business application that can meet their needs
Qualification
Required
Experience with business applications, data analysis, and process improvement
Working knowledge of MS Office, Visio, and project/task management software
Basic understanding of SDLC methodologies
Working knowledge of core business applications or development environments in one or more of the following areas: ERP systems (Yardi Voyager or Elevate preferred), Commercial real estate or accounting systems
Demonstrates initiative and the ability to learn new tasks quickly
Able to meet deadlines and approach work in a methodical, organized manner
Able to manage competing tasks and projects while maintaining quality standards
Keeps managers and teammates informed of task status and progress
Communicates clearly and professionally with team members and stakeholders
Collaborates effectively to ensure alignment and shared understanding
Provides timely responses to inquiries and requests
Adheres to company and department operational processes, including project, incident, change, and knowledge management
Maintains awareness of risk management principles
Follows cyber and privacy requirements to protect data integrity, confidentiality, and availability
Preferred
Strong preference for applicants with experience in the Real Estate industry, or past experience with Yardi Commercial, Oracle Property Manager, JDE Real Estate Management, CTI Property Management or Property Management MRI
Benefits
Best-in-class benefits with affordable employee contribution levels
Paid time off, including vacation time, 12 paid holidays and 80 hours of sick time annually
401(k) match with immediate vesting
Ability to purchase company stock at a 15% discount
24 paid volunteer hours and employer charitable match
Employee Assistance Program
Career-development resources
Comprehensive wellness program including Headspace and ClassPass memberships
And more…
Company
Macerich
Macerich is an independent real estate investment trust headquartered in Santa Monica, California.
Founded in 1964
501-1000 employees
Funding
Current Stage
Public CompanyTotal Funding
$395M2024-11-25Post Ipo Equity· $395M
1994-03-10IPO
Leadership Team
Scott Kingsmore
Chief Financial Officer
Petra Maruca
Senior Vice President Business Development - Strategic Partnerships, Media, and Sponsorships
Recent News
2026-02-04
2025-12-16
MarketScreener
2025-11-05
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