Tata Consultancy Services · 9 hours ago
Business Analyst
Philadelphia, PA
Full-time
Onsite
Mid Level
$90K/yr - $100K/yr
4+ years expTata Consultancy Services is a leading IT services and consulting company, and they are seeking a Business Analyst with a focus on ServiceNow CMDB. The role involves capturing business requirements, liaising between the business and platform teams, and ensuring that requirements are understood and delivered to specification.
Business Information SystemsConsultingInformation TechnologyIT Management
Responsibilities
This position is responsible for capturing business requirements for Configuration Management, Discovery, and Service Mapping
Liaison between the business and the platform team
Captures business and user requirements (as stories for agile shops)
Ensures requirements are understood, developed, tested, and delivered to specification
Owns the relationship with project stakeholders to identify, prioritize, model, and document business, process, and data requirements
Represents project stakeholders throughout planning, development, and release processes
Works with the platform team to develop release estimates
Supports the testing effort
Works with stakeholders to drive adoption
Qualification
Required
Bachelor's degree or equivalent (4-years) in Computer Science, Engineering, or related field
Keen understanding of ITIL framework and industry best practices with ITIL v3 or v4
Experience in Agile SCRUM methodology
4+ years of practical experience and shown success with the requirements gathering for ServiceNow CMDB and Service Mapping
Comprehensive understanding and background in ServiceNow Discovery, including Cloud Discovery and how it should populate the CMDB
Service mapping, MID server configuration, data mapping
Integration overview between ServiceNow and external tools/systems or experience with Integration Hub a plus
Strong experience with ServiceNow out of box functionalities
Knowledge of protocols such as HTTP, TCP, SNMP, SOAP, and REST
Teamwork and collaboration
Resourceful, takes the initiative to accomplish goals and objectives
Excellent oral and written communications
Organized and analytical, adept at working in a team environment and able to handle multiple priorities
Adaptability / ability to manage change
Problem solving / analytical thinking with a results-oriented focus
Strong understanding of ServiceNow modules
Ability to articulate ServiceNow features as it relates to the customers business
Benefits
Discretionary Annual Incentive.
Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
Family Support: Maternal & Parental Leaves.
Insurance Options: Auto & Home Insurance, Identity Theft Protection.
Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.
Time Off: Vacation, Time Off, Sick Leave & Holidays.
Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.
Company
Tata Consultancy Services
Tata Consultancy Services is a business solutions company that specializes on information technology services and consulting.
10001+ employees
H1B Sponsorship
Tata Consultancy Services has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (7880)
2024 (9690)
2023 (8537)
2022 (11159)
2021 (9813)
2020 (11984)
Funding
Current Stage
Public CompanyTotal Funding
unknown2004-08-25IPO
Leadership Team
K. Krithivasan
Chief Executive Officer & Managing Director
Aarthi Subramanian
President and Chief Operating Officer
Recent News
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