USAA · 23 hours ago
Workforce Planning Analyst Senior
San Antonio Home Office I
Full-time
Onsite
Senior Level
$85K/yr - $163K/yr
6+ years expUSAA is a company dedicated to empowering its members to achieve financial security through exceptional service and trusted advice. They are seeking a highly skilled Workforce Planning Analyst Senior to manage workforce planning and strategy, focusing on headcount forecasting and skills gap analysis, while providing operational support across multiple business environments.
BankingFinancial ServicesInsuranceVenture Capital
No H1B
Responsibilities
Develops and maintains an understanding of overall complex business functions with in-depth knowledge of specific areas/functions and related activities
Guides in development of business goals and objectives to exploit all distribution channels, leverage use of data, and simplify processes
Provides operational support on current complex processes and supports business operations and management in finding opportunities and solutions to meet current and future business needs
Validates information and works with other groups to include presentations of detailed findings, alternatives and recommended actions
Participates in the planning, research, analysis, development, and implementation of new and modifications to existing applications and processes to provide new or improved capabilities, products, and/or services
Maintains broad system knowledge, stays ahead of on all system enhancements, identifies training needs and implements plans
Maintains broad business knowledge, knows the latest on key business strategies & initiatives and finds opportunities for support and enablement
Assists with the documentation of new and revised departmental procedures
Gathers information for complex processes, analyzes data and trends, identifies root causes, and develops work products
Serves as a resource to team members on raised issues of a routine nature
Reviews and analyzes reports and provides recommendations to improve matrix and reporting controls
Develops and analyzes additional ad-hoc reports as needed by Management and or Regulatory Agencies
Contributes on policies, standards, risk management and controls related to relevant processes
Ensures risks associated with business activities are identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures
Qualification
Required
Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree
6 years of experience in end-to-end analysis and/or operations experience, including: requirement gathering and documentation, operational planning and forecasting, data analytics, or current/future state analysis, in direct support of business planning initiatives and optimization of business operations
Knowledge in a wide variety of systems coordination, process/product review initiatives and the development of management information requirements for related business functions
Knowledge of business operations and systems/business requirements processes
Experience facilitating and driving teamwork to common understanding of business requirements and driving standard enterprise wide business processes
Knowledge of business analysis tools for ex: MS Visio MS Excel, Tableau, SQL
Significant experience in workforce planning and strategy, including headcount forecasting and skills gap analysis
Experience developing or strengthening foundational planning processes and baselines, ensuring consistent, reliable, and repeatable planning frameworks
Experience supporting integrated planning or intake processes, including reporting across workforce, financial, or operational initiatives
Experience supporting location, capacity, or space‑related planning in partnership with facilities, real estate, or workplace strategy teams
Ability to translate planning decisions into clear materials, trackers, and guidance, enabling business partners to understand requirements and implement effectively
Comfort operating in dynamic or evolving environments, demonstrating the ability to balance structure with execution amid ambiguity
Strong judgment and an ownership outlook, with the ability to anticipate needs, take initiative, and operate independently within defined planning frameworks
Benefits
Comprehensive medical, dental and vision plans
401(k)
Pension
Life insurance
Parental benefits
Adoption assistance
Paid time off program with paid holidays plus 16 paid volunteer hours
Various wellness programs
Career path planning and continuing education
Company
USAA
USAA is a financial services company.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Julie McPeak
SVP, General Counsel Insurance
Waqas Durrani
Senior Vice President, General Counsel - Enterprise Shared Services
Recent News
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