Clean Earth · 11 hours ago
Customer Experience Account Manager
United States
Full-time
Remote
Mid Level
3+ years expClean Earth is a leading provider of environmental services in the United States, and they are seeking a Customer Experience Account Manager to serve as a strategic commercial liaison aligned with the sales team. This role is pivotal in delivering best-in-class service, fostering long-term partnerships, and driving customer growth through proactive engagement and data-driven insights.
Environmental Engineering
Responsibilities
Serve as the primary relationship owner for assigned territory accounts
Engage with customer to understand their needs/preferences and ensure we deliver accordingly as an organization
Manage account performance against territory quota and roster metrics
Conduct regular customer business reviews and present strategic insights cross-functionally
Proactively reduce churn and identify opportunities to expand service offerings
Quote accounts using the existing price book and strategic account approach
Answer customer questions and address concerns in an effective and timely manner
Monitor account health through analytics and proactive engagement
Drive lifecycle management for profiles, contracts, AR status, and onboarding of new accounts
Collaborate with CX Specialists to ensure order completeness and fulfillment
Partner with regional Territory Account Managers (TAMs) to generate new profiles and communicate approval status
Escalate service issues using the customer complaint tool and ensure closed-loop resolution
Support pricing alignment, invoice accuracy, and SLA adherence
Generate actionable customer and performance reports to support operational and financial goals
Track customer satisfaction and monitor account performance
Mentor team members as assigned by management
Lead team huddles and meetings as requested
Perform other related tasks as assigned
Qualification
Required
Bachelor's degree in business, Environmental Sciences, Marketing, or related field (or equivalent experience)
3 years minimum in customer service or account management (5 years with high school diploma)
Strong communication, analytical, and organizational skills
Proficiency in CRM Microsoft Office Suite
Willingness to travel up to 30%
Preferred
Familiarity with regulatory frameworks such as RCRA, DOT, DEA, and OSHA
Experience with SalesForce.com or familiarity with a related CRM system and practices
Benefits
Health benefits available Day 1
401k available Day 1
10+ paid holidays/year
Free HAZWOPER training and certification
Overtime opportunities
Ability to be cross-trained into different roles
Health, dental, vision, life, and disability insurance plans starting on the first day of employment
Paid time off
Wellness benefits
Employee discount program
Tuition assistance
401k with company matching
Company
Clean Earth
At Clean Earth, we bring together top-tier talent, exceptional service, and one of the nation’s largest networks of treatment, recycling, and sustainability solutions.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2016-04-01Acquired
Company data provided by crunchbase