Information Technology Support Technician jobs in United States
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ASK Consulting · 3 days ago

Information Technology Support Technician

positionBartlesville, OK
timeContract
remoteOnsite
senioritySenior Level
date5+ years exp

ASK Consulting is a global technology and professional services recruiting firm that connects top talent with leading organizations. They are seeking an IT Support Technician to provide IT systems support to end users on various computer system issues, ensuring timely resolution of technical support requests.

Human ResourcesRecruitingStaffing Agency
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Responsibilities

Provides moderate to complex support to colleagues regarding internal proprietary systems (JURIS, One Team, SIR, TAMS and Voyager issues)
Issues are reported via email
Provides moderate to complex troubleshooting and software development issues as needed
Communicates high visibility issues to immediate supervisor
Escalates calls to the appropriate departments as needed
Maintains intimate knowledge of claim systems, adjuster job functions and company workflow and processes as needed to solve support related issues
Performs other duties as assigned
Supports the organization's quality program(s)

Qualification

Proprietary systems supportHelp Desk experienceCustomer service skillsMicrosoft Office proficiencyAnalytical skillsJudgmentDiscretionOrganizational skillsInterpersonal skillsTeamworkProject management

Required

Bachelor's degree from an accredited college or university
Five (5) years of Help Desk or technical support service experience or equivalent combination of education and experience required to include 2+ years of experience with proprietary systems (JURIS, One Team, SIR, TAMS and Voyager)
Excellent customer service skills
Proven understanding and knowledge of quality
Good knowledge of service center processes and procedures
PC literate, including Microsoft Office products
Analytical and interpretive skills
Strong organizational skills
Excellent interpersonal skills
Good judgment and discretion skills
Ability to manage multiple projects and set priorities
Ability to work in a team environment
Ability to meet or exceed Performance Competencies
Ability to complete required number of monthly quality monitors

Company

ASK Consulting

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Glassdoor3.6
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ASK Consulting provides innovative talent implementation, workforce management, and project solutions to various industries.
dateFounded in 1995
location
Alpharetta, Georgia, USA
people-size501-1000 employees
web-link
https://www.askconsulting.com/

Funding

Current Stage
Late Stage

Leadership Team

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Justin Kidd
Senior Vice President - Strategic Partnerships
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Jim Wilson
Founder
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Company data provided by crunchbase