JCB North America · 1 week ago
IT Service Desk Tech- 1st Line
Pooler, GA
Full-time
Onsite
Entry Level
1+ years expJCB North America is the world’s largest privately-owned manufacturer of construction and agricultural equipment. They are seeking an IT Service Desk Tech to provide front line IT support, diagnose system problems, and escalate unresolved issues to the appropriate resolver group.
Real EstateManufacturing
No H1B
Responsibilities
Provide troubleshooting steps in order to resolve system problems and diagnose hardware and software faults either over the phone or in person
Processing of requests for Windows Login Accounts, VPN Accounts, IT Security requests
Resetting of account passwords following the Identity validation process for password resets
To be able to work in a busy team but still use own initiative to solve problems
Take ownership of issues and see them through to resolution, even when it might be out of the core role
To suggest improvements to any processes and challenge the status quo
Supporting Line Management in achieving set team objectives
Qualification
Required
Any IT related certifications
Experience of 1st line support or working in a call centre
Experience of a customer facing role either in person or over the phone
Any non-corporate or corporate IT experience
Preferred
Proficient in the day-to-day usage of a Windows operating system
Understanding of basic IT Support principles
Working Knowledge of IT hardware
Working knowledge of installing software
Company
JCB North America
JCB North America is a construction company that manufactures construction equipment.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Kim Hinds
Senior Human Resources Business Partner
Company data provided by crunchbase