Global Payments Inc. · 2 hours ago
Technical Support Associate
Alpharetta, GA
Full-time
Onsite
Entry Level
2+ years expGlobal Payments Inc. is seeking a Technical Support Associate who will perform the installation, repair, and preventative maintenance of edge of network devices. The role involves troubleshooting hardware and software issues, maintaining user accounts, and assisting with technology policy compliance.
AppsBankingCreditEnterpriseFinanceFinancial ServicesPayments
No H1B
U.S. Citizen Only
Responsibilities
Maintains the functionality and efficiency of computer and user objects in active directory while maintaining correct Organizational Units (OU). Unlocks team member accounts, when necessary
Prepares desktops and laptops by imaging devices in preparation for deployment and tests them for proper operation. Maintains an image for hardware set-up. Ensures thin client and Virtual Desktop Infrastructure (VDI) devices interconnect seamlessly with file servers, mail servers, etc. Sets-up and configures appropriate hardware and software for new team members as primary specialist
Responds to moderately complex technical issues surrounding desktop/laptop hardware (e.g. preliminary troubleshoot equipment to resolve issue, replacement of peripheral equipment where issue cannot be resolved) and Microsoft Operating Systems and/or installed software (e.g. basic software corruption) and follows through to appropriate resolution, with consideration given to creating a repeatable process and eliminating repeat problems. Begins to service issues related to mobile devices and the MAC operating system. Delivers replacement equipment, as needed
Assists with projects by completing assigned tasks to ensure deadlines are met
Assists with adherence to technology policies and compliance with all security controls
Qualification
Required
High School Diploma or Equivalent
Typically Minimum 2 Years Relevant Exp
Experience providing technical support to end users on various devices, operating systems and peripherals Experience in an Enterprise IT group preferred
Applicants MUST be authorized to work in the U.S. (U.S. Citizen or Green Card Holder)
We are unable to Sponsor or take over Sponsorship of an Employment and/or Student Visa at this time or any time in the near future for sponsorship
Preferred
A+, MCSE: Desktop Infrastructure
Company
Global Payments Inc.
Global Payments (NYSE: GPN) is a leading payment technology and software company that powers commerce for businesses of all sizes worldwide.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$1.75B2024-02-20Post Ipo Debt· $1.75B
2001-01-26IPO
Leadership Team
Robert Cortopassi
President and COO
Emily J. Edmonds
Vice President, External Communications
Recent News
2026-01-22
Bizjournals.com Feed (2025-11-12 15:43:17)
2026-01-22
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