Streamline Healthcare Solutions · 14 hours ago
Vice President of Customer Support
United States
Full-time
Remote
Lead/Staff, Director/Executive
$110K/yr - $165K/yr
5+ years expStreamline Healthcare Solutions is a high growth technology company focused on delivering innovative web-based software solutions for healthcare organizations. The Vice President of Customer Support will lead the customer support team, driving strategy and execution to ensure an exceptional customer experience while supporting the company's growth objectives.
Health CareSoftware
No H1B
Responsibilities
Lead and scale a world-class customer support team that sets the standard for customer support within our company and in the industry
Establish a team identity and culture that centers around a standard of excellence, high performance, respect, diversity, and unity across the team
Demonstrate extreme ownership combined with constructive collaboration with other internal, cross-functional team members to drive alignment and execution for our customers
Implement an individual and team development strategy, including coaching, training, mentoring, career development, and performance management
Improve the operational processes, strategies, measurement, and plans to deliver strong results – for our customers and our company
Define and own the entire customer support experience, ensuring an exceptional customer experience
Be a key partner and strategist with our product team to ensure our product strategy is delivered to the current and future needs of our customers
Assist sales team by providing customer support program overviews to prospective clients
Represent our customers and our customer support team on the leadership team, including owning all key objectives and results
Qualification
Required
Bachelor's degree (B.A.) from four-year college or university; in Computer Science, Business Administration or related technical degree
5+ years' experience in Customer Support for a SaaS company (or equivalent experience) preferably in Healthcare and/or EHR, or equivalent combination of education and experience
Passion for developing deep customer relationships at all levels built on trust, authenticity, empathy, and results
Ability to successfully navigate difficult conversations with customers with empathy and proper expectations, balancing interests of both customers and the company
Proven ability to own accountability and deliver exceptional results for high customer retention
Strong leadership skills that demonstrate the ability to think strategically, execute tactically, and collaborate effectively with key stakeholders internally and externally
Excellent ability to inspire, coach, and develop team members to reach their maximum potential
Ability to engage with customer executives and other key stakeholders
Ability to thrive at a young company – not afraid to wear many hats, get your hands dirty, create processes, maximize output with limited resources, comfortable with ambiguity, and creative problem solving
Excellent operations and execution skills – you flat out get things done
Technical expertise and ability to acquire knowledge of new products and constructively engage with product leadership to help shape the product roadmap
Deep understanding of value drivers in SaaS recurring revenue business models
Benefits
Competitive compensation and benefits packages
Opportunities for growth and continued learning
Company
Streamline Healthcare Solutions
Streamline Healthcare Solutions is a computer software company that offers healthcare IT solutions.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
unknownKey Investors
Gauge Capital
2023-03-07Private Equity
Leadership Team
Wasif Butt
Chief Technology Officer
Jamil Husain
Chief Operating Officer
Recent News
2025-05-26
Company data provided by crunchbase