BD · 17 hours ago
Field Service Engineer - Seattle, WA
Massachusetts, United States
Full-time
Onsite
Mid Level
$25.30/hr - $39.20/hr
3+ years expBD is one of the largest global medical technology companies in the world. They are seeking a Field Support Engineer to provide in-depth technical and customer support for pharmacy automation products, traveling regionally to assist pharmacies in various environments.
Health CareMedical DeviceTechnical Support
Responsibilities
Deliver exceptional customer service and technical problem resolution at client sites
Maintain equipment and proactively resolve potential issues to maximize uptime
Train customers on operation and maintenance of pharmacy automation systems
Respond to service requests within SLA requirements
Collaborate with service teams to resolve complex technical issues
Assist with new automation installations as needed
Document issues and resolutions in Salesforce Field Service Lightning
Provide product feedback to drive continuous improvement
Work independently with minimal supervision
Qualification
Required
Associate's degree in Electronics, Mechanical, Robotics, or Biomedical Engineering Technology preferred, plus 3-5 years field service experience (or equivalent combination of education and relevant experience)
Strong customer service experience
Ability to travel to Alaska frequently
Good driving record
Preferred
Proficiency with Windows operating systems and Microsoft Office
Knowledge of computer networking, router/switch configuration, and file management
Strong mechanical aptitude and ability to use hand tools for complex equipment service
Experience with digital multi-meters and electrical testing equipment
SQL knowledge a plus
Benefits
Fleet vehicle
Corporate credit card for expenses
Company laptop and phone
Complete tool kit
Comprehensive benefits package
Company
BD helps advance clinical therapy with the process for patients and health care providers with innovative technology services and solutions.
10001+ employees
H1B Sponsorship
BD has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (66)
2022 (4)
2021 (3)
Funding
Current Stage
Public CompanyTotal Funding
$540MKey Investors
Steris
2023-08-02Post Ipo Equity· $540M
1962-04-23IPO
Leadership Team
Tom Polen
Chairman, CEO and President
Richard Byrd
Executive Vice President and President Interventional Segment
Recent News
2026-01-22
Medical Device Network
2026-01-22
Company data provided by crunchbase