Highmark Health · 23 hours ago
Single Billing Office Representative I
United States
Full-time
Remote
Entry Level
$19.75/hr - $29.63/hr
2+ years expHighmark Health is a prominent health organization, and they are seeking a Single Billing Office Representative I. This role is responsible for the financial resolution of self-pay account balances and serves as the primary contact for patients regarding billing inquiries, ensuring patient satisfaction and effective communication.
Health CareHospital
Responsibilities
Serves as preliminary contact for AHN patients by:
Greeting patients via telephone in a pleasant and professional manner
Prioritizing patient inquiries
Ensuring that accurate demographic and payor information is correctly reflected in the billing system
Discovering unbilled insurance and facilitate billing of claims
Identifying deductibles, out-of-pocket expenses; co-payments, percentage payables, preferred providers and other boundaries that are payor driven
Assisting with payment arrangements for patients according to AHN Payment Plan policy
Screening for patient eligibility for financial assistance per the AHN policy
Maintaining positive customer service attitude when dealing with the public and AHN personnel
Working effectively as a team member by offering support and/or ideas to enable the group to reach group goals
Posts appropriate adjustments to the accounts receivable systems
Reviews and edits accounts from various work lists for such actions as third-party rebilling, adjustment posting, collection agency referral, or other options to appropriately resolve account balance
Documents the accounts receivable system with all pertinent information regarding the patient interview, research performed, and resolution
Collects payments on account via telephone transaction with patient
Responds to patient inquiries/concerns received by telephone or mail. Clarifies understanding of the inquiry/concern, determines the appropriate course of action, initiates and/or completes appropriate action, resolves Patient Complaints and does appropriate customer service recovery when required
Researches and processes accounts subject to Bankruptcy regulations
May be assigned to Customer Service In-Bound, Collection In-Bound, Collection Out-bound call centers as workload, and SBO management needs dictate
Performs other duties as assigned or required
Qualification
Required
Proficiency with a ten-key calculator and PC keyboard, familiar with Microsoft Word and Excel
Strong verbal and written skills
Strong Customer Service and service recovery skills working in a high volume call center environment
2 years in a collection or a customer service oriented role
Preferred
Associate's degree in Business Management or Accounting
Previous experience in a physician billing or health care claims environment (computerized billing)
Previous experience in interviewing patients and family members
Previous experience in working in a high volume collection or customer service call center environment
Previous experience working in a predictive dialer environment
Company
Highmark Health
Highmark Health is an integrated health care delivery and financing network.
10001+ employees
H1B Sponsorship
Highmark Health has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (38)
2024 (34)
2023 (55)
2022 (75)
2021 (54)
2020 (58)
Funding
Current Stage
Late StageTotal Funding
$6.75MKey Investors
Henry L. Hillman FoundationRichard King Mellon Foundation
2025-06-11Grant· $1.75M
2021-05-10Grant· $5M
Leadership Team
David Holmberg
President and Chief Executive Officer
Karen Hanlon
Executive Vice President, Chief Operating Officer
Recent News
Seattle TechFlash
2025-12-29
Company data provided by crunchbase