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NineStar Connect · 9 hours ago

NineStar Connect - Support Center Technician

McCordsville, IN

Full-time

Onsite

New Grad, Entry Level

NineStar Connect is an innovative community-minded cooperative providing utility services in Central Indiana. They are seeking a Support Center Technician to deliver technical support for phone, internet, and TV customers, focusing on troubleshooting and exceptional service.

IT ManagementOutsourcingSecurityTelecommunications

Comp. & Benefits

Responsibilities

Provide Tier 1 and Tier 2 technical support for a variety of service issues including email, web authentication, loss of service, power outages, and other related concerns via phone, email, and chat

Accurately create, update, and close trouble tickets while collaborating with internal departments to track, dispatch, and resolve customer issues

Process pre-installation service orders to ensure a seamless experience for new customers

Monitor outage and alarm boards, ticketing systems, and cameras to address service interruptions in a timely manner

Assist customers with processing payments, upgrading plans for faster speeds, and signing up for new services to enhance their overall experience

Occasionally provide field support or engage with customers face-to-face to offer on-site troubleshooting and assistance

Qualification

Technical supportComputer hardware troubleshootingInternet protocolsMicrosoft productsTechnology-related certificationsTelecommunications experienceMulti-taskingCommunication skillsCustomer-focused attitudeProblem-solving

Required

Strong knowledge of company services, products, and procedures

Hands-on experience with computer hardware troubleshooting (break/fix)

Familiarity with internet protocols, email clients, web browsers, and TCP/IP networking

Proficiency in Microsoft products (Windows, Outlook, etc.)

Excellent written and verbal communication skills

Ability to multi-task and manage competing priorities in a fast-paced environment

A customer-focused attitude with a dedication to problem-solving

High school diploma required

Preferred

Technology-related certifications

Previous experience in telecommunications or technical support

Benefits

Medical, dental, and vision insurance

401k matching

Paid parental leave

Short term disability

Long term disability

Life insurance

Profit sharing

Various service discounts

Company

NineStar Connect

NineStar Connect is a smart utility.

Founded in 2011

Greenfield, Indiana, USA

51-200 employees

https://www.ninestarconnect.com/

Funding

Current Stage

Growth Stage

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