Delve Search - Global Search Consultants · 1 day ago
Senior Field Service Engineer / Site Lead
Oregon, United States
Full-time
Onsite
Mid, Senior Level
$85K/yr - $130K/yr
5+ years expDelve Search is a well-established global provider of semiconductor manufacturing technologies, seeking an experienced Field Service Engineer with site leadership responsibility. This role involves acting as the technical authority on-site, coordinating service activities, and overseeing day-to-day service execution while ensuring service quality and consistency.
Staffing & Recruiting
Hiring Manager
Jamie Rafferty
Responsibilities
Install, upgrade, calibrate, and maintain advanced semiconductor metrology systems
Independently troubleshoot complex mechanical, electrical, and software-related failures
Provide remote technical support and participate in scheduled on-call coverage
Produce thorough service documentation, including performance summaries, fault analysis, and corrective actions
Track system health and reliability trends, contributing to internal technical documentation
Ensure strict adherence to cleanroom procedures, EHS standards, and customer site requirements
Act as a trusted technical resource for customer engineering and operations teams
Lead service operations at site level, serving as the main service representative to the customer
Coordinate daily activities of field service engineers to ensure coverage, efficiency, and SLA compliance
Support onboarding, mentoring, and ongoing technical development of team members
Manage service priorities, escalation paths, and resource planning
Facilitate regular customer reviews covering tool performance, open issues, and improvement actions
Interface with internal engineering, product, and support groups to communicate field feedback and drive improvements
Own service request workflows, ensuring high-quality problem statements, resolution documentation, and knowledge base updates
Review service metrics on a monthly basis to identify delays, risks, and opportunities for process improvement
Contribute to continuous improvement initiatives and longer-term service planning
Qualification
Required
Bachelor's degree (or higher) in Mechanical Engineering, Electrical Engineering, Mechatronics, Automation, or a related discipline
Minimum 5 years' experience supporting semiconductor manufacturing equipment
Prior experience in a lead, senior, or coordination role within field service or technical support (minimum 2 years)
Strong diagnostic and troubleshooting capability on complex semiconductor systems
Comfortable working with PC-based systems and standard office software
Familiarity with customer-facing service environments and high-availability manufacturing sites
Willingness to travel up to 25%, including international travel where required
Must be able to meet site access and visa requirements
Regular work in cleanroom environments
Preferred
Experience with metrology technologies such as optical critical dimension (OCD) or thin film measurement tools is highly desirable
Benefits
Comprehensive health coverage (medical, dental, vision)
Life and disability insurance
Paid time off
Retirement plan with employer contribution
Employee stock purchase options
Wellness programs
Access to modern tools and training
Company
Delve Search - Global Search Consultants
At Delve, we connect ambitious businesses with exceptional talent in engineering, life science, and semiconductors.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase