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Qumulex · 9 hours ago

Technical Support Representative

United States

Full-time

Remote

Entry, Mid Level

2+ years exp

Qumulex applies today’s cloud and IoT technology to video surveillance and access control needs in the commercial segment. The Technical Support Representative will remotely support dealers and customers, assisting with configuration, diagnosing, and resolving issues related to electronic access control and video systems.

Cloud Data ServicesDRMInformation TechnologyInternet of ThingsPhysical SecuritySecuritySoftwareVideo

Responsibilities

Provide a high level of customer service, supporting video and EAC over phone, email, and chat

System configuration and initial setup

Camera connectivity and configuration

Network troubleshooting for IP-based devices

Diagnose Linux Server logs/symptoms

Analyze logs and system behavior to quickly identify the root cause

Document cases thoroughly, including troubleshooting steps and resolutions

Communicate technical concepts clearly to both technical and non-technical users

Qualification

Electronic Access ControlNetworkingLinux ExperienceRosslare ExperienceSQL KnowledgeCloud IntegrationsCompTIA CertificationMicrosoft EntraProfessionalismDocumentation HabitsCustomer-first Mindset

Required

AS or BS (or equivalent experience) in Computer Science, Electrical Engineering, Information Technology, or equivalent experience

2-5 years in Electronic Access Control (support, admin, or field installation)

Intermediate understanding of networking and troubleshooting IP cameras and devices

Professionalism, patience, a solution-oriented approach, and a customer-first mindset

Strong documentation habits

Preferred

Direct Experience with Rosslare controllers, panels, and software

Relevant CompTIA Certification(s)

Linux experience (Ubuntu Server)

Mercury Access Control experience

SQL database knowledge

Cloud integrations experience

Microsoft Entra experience

Benefits

Competitive benefits

Additional incentives for growth

Company

Qumulex

Qumulex is a Cloud and IoT-based video surveillance and access control needs in the commercial segment.

Founded in 2018

Fishers, Indiana, USA

11-50 employees

https://www.qumulex.com

Funding

Current Stage

Early Stage

Total Funding

$2.77M

2024-10-04Acquired

2019-09-24Seed· $2.77M

Leadership Team

Dave Underwood

Chairman and Co-Founder

Tom Buckley

Co-Founder

Recent News

Business Wire

CORRECTING and REPLACING Qumulo Launches New Pricing in AWS Marketplace

2025-04-24

Inside INdiana Business

Fishers-based Qumulex acquired by Texas company

2024-10-23

Company data provided by crunchbase